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Residential & Business Phone Service
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April Joy Fraile
Talking to different individuals every day, helping customers, and receiving their appreciation are the best parts of my job.
As a Customer Success Representative at Voiply, I enjoy spending time with my family, especially with my nieces and nephew. The most important lesson I've learned is to understand each person's situation. While I don't read books, I find inspiring social media posts to be a great resource.
Working at Voiply brings out my creative side as I assist people and provide resourceful solutions to alleviate their concerns. I have faced difficult challenges at work, such as handling customers who question our capabilities, but I always approach them with empathy to understand their situation and provide effective resolutions.
The best parts of my job are engaging with different individuals every day, helping customers, and receiving their appreciation. By prioritizing my schedule and maintaining a work-life balance, I am able to pursue my passion for home improvement as well.
My unique skills include learning from every interaction, continuously improving my responses, and providing personalized and accurate solutions. While I don't have a specific mentor or leader, the people who have been part of my life have influenced me significantly.
Participating in activities that celebrate womanhood and empower women holds great meaning for me. I stay up-to-date with industry updates through online articles, professional organization connections, and actively seeking opportunities for growth and development.
Although my childhood dream profession was to become an engineer, my current role as a Customer Success Representative at Voiply is fulfilling and offers opportunities for my personal and professional growth.
What Real People Say About Us?
Experience why Voiply has become the top-rated home phone provider, trusted by over 50,000 satisfied customers.
Joined Voiply because I want to be able to use the app when traveling
Internationally. The service was easy to use . Just dial the number in the app and you had a very clear connection to person you were calling. Since I am not traveling i did not need this connection. Their customer service is much better than 95% off other companies.
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Stroud Gilpin
October 7, 2025
Joined Voiply because I want to be able to use the app when traveling
Internationally. The service was easy to use . Just dial the number in the app and you had a very clear connection to person you were calling. Since I am not traveling i did not need this connection. Their customer service is much better than 95% off other companies.
Stroud Gilpin
October 7, 2025
One could not ask for a better voip then Voiply. I have been a customer for many years and never experienced any issues at all, until this this year between Christmas and New Years. I was not receiving incoming calls and called for assistance. One would think, and most likely expect that during this time of the season help would not be forth coming. WRONG. The tech help desk solved the issue on the call back on a day between Christmas and New Years. Solved the issue, called in on the line, left a message and life was good again. Voiply takes problems seriously and solves them as soon as possible. One GREAT company with customer service in mind. And as a bonus their plans are very affordable and reasonable.
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Denis Stewart
January 3, 2026
One could not ask for a better voip then Voiply. I have been a customer for many years and never experienced any issues at all, until this this year between Christmas and New Years. I was not receiving incoming calls and called for assistance. One would think, and most likely expect that during this time of the season help would not be forth coming. WRONG. The tech help desk solved the issue on the call back on a day between Christmas and New Years. Solved the issue, called in on the line, left a message and life was good again. Voiply takes problems seriously and solves them as soon as possible. One GREAT company with customer service in mind. And as a bonus their plans are very affordable and reasonable.
Denis Stewart
January 3, 2026
Best customer support I've seen in a phone company. 1. you get a real person on the phone 2. they called back to make sure my issue was resolved.. Amazing in this day and age.. Well Done Voiply, Bravo
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Joe Reynoso
December 30, 2025
Best customer support I've seen in a phone company. 1. you get a real person on the phone 2. they called back to make sure my issue was resolved.. Amazing in this day and age.. Well Done Voiply, Bravo
Joe Reynoso
December 30, 2025
I had a problem (that I created) with my payment and the billing department straightened everything out in just a few minutes. They were very responsive and great to work with!! I would wholeheartedly recommend Voiply to anyone and everyone that needs a home phone.
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James High
December 21, 2025
I had a problem (that I created) with my payment and the billing department straightened everything out in just a few minutes. They were very responsive and great to work with!! I would wholeheartedly recommend Voiply to anyone and everyone that needs a home phone.
James High
December 21, 2025
Voiply provides excellent service with customer service that wowed me from the start. I had to move my phone away from landline and Voiply was the only service that had clear instructions and reasonable costs.
Then I needed to clarify some questions, so I called and I was able to speak to a real person who understood what was going on, saved me money on the plan, and was friendly and knowledgeable.
When it came time to port the number, I had clear updates and I had a date. On the morning of the date, the number switched and I was live. It was so smooth, it was like nothing even changed.
I'm so thrilled that I found Voiply, I highly recommend this service and this business.
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Nami Moshiri
August 8, 2025
Voiply provides excellent service with customer service that wowed me from the start. I had to move my phone away from landline and Voiply was the only service that had clear instructions and reasonable costs.
Then I needed to clarify some questions, so I called and I was able to speak to a real person who understood what was going on, saved me money on the plan, and was friendly and knowledgeable.
When it came time to port the number, I had clear updates and I had a date. On the morning of the date, the number switched and I was live. It was so smooth, it was like nothing even changed.
I'm so thrilled that I found Voiply, I highly recommend this service and this business.
Nami Moshiri
August 8, 2025
When we first started using Voiply our phone worked from 7 AM until 6 PM weekdays. It didn't work after 6 and on weekends. I put in a call to the support center, and after playing tag for a day and a half I received an e-mail from the Customer Support group. It was something that they have not seen before. After a couple of days and constant updates and request for information they were able to fix my problem. Now my phone works correctly.
Throughout the entire ordeal the Customer Support Team made me feel that I was improtant to them, and kept me updated. I appreciated the way they handled my problem, and worked hard to correct it.
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Mark Marinucci
December 15, 2025
When we first started using Voiply our phone worked from 7 AM until 6 PM weekdays. It didn't work after 6 and on weekends. I put in a call to the support center, and after playing tag for a day and a half I received an e-mail from the Customer Support group. It was something that they have not seen before. After a couple of days and constant updates and request for information they were able to fix my problem. Now my phone works correctly.
Throughout the entire ordeal the Customer Support Team made me feel that I was improtant to them, and kept me updated. I appreciated the way they handled my problem, and worked hard to correct it.
Mark Marinucci
December 15, 2025
Rapid response, almost unbelievably so.
Caring expressed in their emails.
Request for further update, as in caring how this breakdown resolved.
Corrective action rapid after further update.
These folks rock.
Whatever they do to provide great service in a good mood is something VERY FEW organizations have a clue about.”
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Dan Haygeman
November 21, 2025
Rapid response, almost unbelievably so.
Caring expressed in their emails.
Request for further update, as in caring how this breakdown resolved.
Corrective action rapid after further update.
These folks rock.
Whatever they do to provide great service in a good mood is something VERY FEW organizations have a clue about.”
Dan Haygeman
November 21, 2025
For those considering VOIPLY, let me tell you this has been a great change from my previous VOIP service. The clarity has improved ten fold and so far haven’t had any issues with VOIPLY. THE $8.95 charge is somewhat misleading because it does not include other taxes and fee charges which amounts to a total of around $16per month which is still very reasonable compared to cell phone plans and even more on land line charges. I would definitely recommend VOIPLY as your home phone plan.
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Ronald Pantier
September 21, 2025
For those considering VOIPLY, let me tell you this has been a great change from my previous VOIP service. The clarity has improved ten fold and so far haven’t had any issues with VOIPLY. THE $8.95 charge is somewhat misleading because it does not include other taxes and fee charges which amounts to a total of around $16per month which is still very reasonable compared to cell phone plans and even more on land line charges. I would definitely recommend VOIPLY as your home phone plan.
Ronald Pantier
September 21, 2025
Due to my absence for 5 months, I had discontinued my internet service with another provider. To my surprise, voicemail was still working during this time and I was immediately notified via email whenever a call came in. The messages that were left showed up in detail which I appreciated. Upon reactivation of the modem for internet with that other provider, I had an issue with the phone connection. I contacted Voiply which fixed the problem within a relatively short time. I am very satisfied with the service that I received.
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Christina Papacostas
September 29, 2025
Due to my absence for 5 months, I had discontinued my internet service with another provider. To my surprise, voicemail was still working during this time and I was immediately notified via email whenever a call came in. The messages that were left showed up in detail which I appreciated. Upon reactivation of the modem for internet with that other provider, I had an issue with the phone connection. I contacted Voiply which fixed the problem within a relatively short time. I am very satisfied with the service that I received.
Christina Papacostas
September 29, 2025