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April Joy Fraile
Talking to different individuals every day, helping customers, and receiving their appreciation are the best parts of my job.
As a Customer Success Representative at Voiply, I enjoy spending time with my family, especially with my nieces and nephew. The most important lesson I've learned is to understand each person's situation. While I don't read books, I find inspiring social media posts to be a great resource.
Working at Voiply brings out my creative side as I assist people and provide resourceful solutions to alleviate their concerns. I have faced difficult challenges at work, such as handling customers who question our capabilities, but I always approach them with empathy to understand their situation and provide effective resolutions.
The best parts of my job are engaging with different individuals every day, helping customers, and receiving their appreciation. By prioritizing my schedule and maintaining a work-life balance, I am able to pursue my passion for home improvement as well.
My unique skills include learning from every interaction, continuously improving my responses, and providing personalized and accurate solutions. While I don't have a specific mentor or leader, the people who have been part of my life have influenced me significantly.
Participating in activities that celebrate womanhood and empower women holds great meaning for me. I stay up-to-date with industry updates through online articles, professional organization connections, and actively seeking opportunities for growth and development.
Although my childhood dream profession was to become an engineer, my current role as a Customer Success Representative at Voiply is fulfilling and offers opportunities for my personal and professional growth.
What Real People Say About Us?
Experience why Voiply has become the top-rated home phone provider, trusted by over 50,000 satisfied customers.
Signup and porting my old number was simple and went flawlessly. Porting process also cancelled my old service so I didn't have to. Adapter arrived in about a week and connecting it to WiFi modem was quick and simple. My phone connected in just a couple minutes. Has worked flawlessly. Sound quality is excellent.
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Rick Slater
August 28, 2025
Signup and porting my old number was simple and went flawlessly. Porting process also cancelled my old service so I didn't have to. Adapter arrived in about a week and connecting it to WiFi modem was quick and simple. My phone connected in just a couple minutes. Has worked flawlessly. Sound quality is excellent.
Rick Slater
August 28, 2025
I love Voiply, I was able to dial out but could not receive calls. I made one call to Voiply, they accessed the situation and resolved it quickly. I have been with them for five years and never had a problem. Good dependable service.
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Pamela Bennett-Staten
November 19, 2025
I love Voiply, I was able to dial out but could not receive calls. I made one call to Voiply, they accessed the situation and resolved it quickly. I have been with them for five years and never had a problem. Good dependable service.
Pamela Bennett-Staten
November 19, 2025
I have had Voiplyservice for almost 2 years. I’ve had a few minor problems with them but they all have been resolved within an hour. All technicians are helpful, polite and very knowledgeable.
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neil minichino
November 14, 2025
I have had Voiplyservice for almost 2 years. I’ve had a few minor problems with them but they all have been resolved within an hour. All technicians are helpful, polite and very knowledgeable.
neil minichino
November 14, 2025
I want to tell all these people who is looking for a good VoIP phone service to check Voiply. I was looking at a lot of services, and I found this phone service due to what they had to offer. I went with service and placed my service order with them. Everything what is on their site is true. I had to take care of some issues with my internet service and had to cancel the service.
I got in contact with them and asked to have the service canceled.
Botton line there was no problem at all. They were very fast to respond back and took care of it and also was emailing every step of the way on the cancelation and refund. The big thing is what I liked about this service company they never gave me a song and dance to why or give any pressure trying to keep me. Other company want your whole profile and then they press you to connect with them. I would recommend this service company for the customer satisfaction they provide. You can read some feedback about problem when it comes time to cancel a service, but from what i went thought this company they are NOT that type. I'm saying this from the experience I had. I will for sure go with this phone service company once all the issues I'm dealing with gets fixed.
You can decide for yourself and at least give they a try.
JERRY......
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JERRY P
October 1, 2025
I want to tell all these people who is looking for a good VoIP phone service to check Voiply. I was looking at a lot of services, and I found this phone service due to what they had to offer. I went with service and placed my service order with them. Everything what is on their site is true. I had to take care of some issues with my internet service and had to cancel the service.
I got in contact with them and asked to have the service canceled.
Botton line there was no problem at all. They were very fast to respond back and took care of it and also was emailing every step of the way on the cancelation and refund. The big thing is what I liked about this service company they never gave me a song and dance to why or give any pressure trying to keep me. Other company want your whole profile and then they press you to connect with them. I would recommend this service company for the customer satisfaction they provide. You can read some feedback about problem when it comes time to cancel a service, but from what i went thought this company they are NOT that type. I'm saying this from the experience I had. I will for sure go with this phone service company once all the issues I'm dealing with gets fixed.
You can decide for yourself and at least give they a try.
JERRY......
JERRY P
October 1, 2025
Hey guys, Voiply? Who, What Never heard of this company but I’m glad I ran across them. Saving me money on my telephone service. Sounds mickey mouse but far from it. Quality A+ Clarity A+ Ease to hook up A+ . If you’re getting your current number ported over, and after you connected the color coded wires, only 3 no big deal and you try to make a call and can’t don’t panic and think you made a mistake by switching don’t, it only takes a few days to get it running and what’s cool it rings also on your cell phone. Never have to wait at home for an important call. I’m excited with Volply and using my telephone bill savings to super size my next McDonald’s order with the extra money I’m saving. Roger D
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Dan McInnis
August 19, 2025
Hey guys, Voiply? Who, What Never heard of this company but I’m glad I ran across them. Saving me money on my telephone service. Sounds mickey mouse but far from it. Quality A+ Clarity A+ Ease to hook up A+ . If you’re getting your current number ported over, and after you connected the color coded wires, only 3 no big deal and you try to make a call and can’t don’t panic and think you made a mistake by switching don’t, it only takes a few days to get it running and what’s cool it rings also on your cell phone. Never have to wait at home for an important call. I’m excited with Volply and using my telephone bill savings to super size my next McDonald’s order with the extra money I’m saving. Roger D
Dan McInnis
August 19, 2025
I was tired of the high cost of my home phone with my internet provider so I found Voiply on line. Their crack team of agents seamlessly transferred my phone number and service to Voiply. I am now enjoying excellent phone service at one third the cost. The service staff is exceptional and expertly performing their support for customers like me.
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kevin patrick
June 30, 2025
I was tired of the high cost of my home phone with my internet provider so I found Voiply on line. Their crack team of agents seamlessly transferred my phone number and service to Voiply. I am now enjoying excellent phone service at one third the cost. The service staff is exceptional and expertly performing their support for customers like me.
kevin patrick
June 30, 2025
When we first started using Voiply our phone worked from 7 AM until 6 PM weekdays. It didn't work after 6 and on weekends. I put in a call to the support center, and after playing tag for a day and a half I received an e-mail from the Customer Support group. It was something that they have not seen before. After a couple of days and constant updates and request for information they were able to fix my problem. Now my phone works correctly.
Throughout the entire ordeal the Customer Support Team made me feel that I was improtant to them, and kept me updated. I appreciated the way they handled my problem, and worked hard to correct it.
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Mark Marinucci
December 15, 2025
When we first started using Voiply our phone worked from 7 AM until 6 PM weekdays. It didn't work after 6 and on weekends. I put in a call to the support center, and after playing tag for a day and a half I received an e-mail from the Customer Support group. It was something that they have not seen before. After a couple of days and constant updates and request for information they were able to fix my problem. Now my phone works correctly.
Throughout the entire ordeal the Customer Support Team made me feel that I was improtant to them, and kept me updated. I appreciated the way they handled my problem, and worked hard to correct it.
Mark Marinucci
December 15, 2025
My tiny meditation center needed a phone number. We had gone over 5 years without a phone, so adding an actual phone seemed to be a waste, and we didn't want to do it. I found Voiply and it serves our needs perfectly. Our phone messages (we don't want a phone that rings anyway) are transcribed into emails that we can monitor later. It's great for us.
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Matt Zipin
November 11, 2025
My tiny meditation center needed a phone number. We had gone over 5 years without a phone, so adding an actual phone seemed to be a waste, and we didn't want to do it. I found Voiply and it serves our needs perfectly. Our phone messages (we don't want a phone that rings anyway) are transcribed into emails that we can monitor later. It's great for us.
Matt Zipin
November 11, 2025
The customer service I have experienced as a new user has been fabulous. A quick chat with an AI bot and before I knew it the team was on it and fixed it all quickly.
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Robert Cheff
August 9, 2025
The customer service I have experienced as a new user has been fabulous. A quick chat with an AI bot and before I knew it the team was on it and fixed it all quickly.
Robert Cheff
August 9, 2025