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April Joy Fraile
Talking to different individuals every day, helping customers, and receiving their appreciation are the best parts of my job.
As a Customer Success Representative at Voiply, I enjoy spending time with my family, especially with my nieces and nephew. The most important lesson I've learned is to understand each person's situation. While I don't read books, I find inspiring social media posts to be a great resource.
Working at Voiply brings out my creative side as I assist people and provide resourceful solutions to alleviate their concerns. I have faced difficult challenges at work, such as handling customers who question our capabilities, but I always approach them with empathy to understand their situation and provide effective resolutions.
The best parts of my job are engaging with different individuals every day, helping customers, and receiving their appreciation. By prioritizing my schedule and maintaining a work-life balance, I am able to pursue my passion for home improvement as well.
My unique skills include learning from every interaction, continuously improving my responses, and providing personalized and accurate solutions. While I don't have a specific mentor or leader, the people who have been part of my life have influenced me significantly.
Participating in activities that celebrate womanhood and empower women holds great meaning for me. I stay up-to-date with industry updates through online articles, professional organization connections, and actively seeking opportunities for growth and development.
Although my childhood dream profession was to become an engineer, my current role as a Customer Success Representative at Voiply is fulfilling and offers opportunities for my personal and professional growth.
REVIEWS
What Real People Say About Us?
Experience why Voiply has become the top-rated home phone provider, trusted by over 50,000 satisfied customers.
Joined Voiply because I want to be able to use the app when traveling
Internationally. The service was easy to use . Just dial the number in the app and you had a very clear connection to person you were calling. Since I am not traveling i did not need this connection. Their customer service is much better than 95% off other companies.
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Stroud Gilpin
October 7, 2025
Joined Voiply because I want to be able to use the app when traveling
Internationally. The service was easy to use . Just dial the number in the app and you had a very clear connection to person you were calling. Since I am not traveling i did not need this connection. Their customer service is much better than 95% off other companies.
Stroud Gilpin
October 7, 2025
All I can say is it was SEAMLESS! I had no idea this service even existed until my son shared it with me. I’ve had my number for 45 years and didn’t want to lose it but had to ask if it was cost effective. This made my answer easy…NO it wasn’t until I parked it with VOIPLY. Thank you for the service and for making the switch so easy.
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Carolyn L
December 26, 2025
All I can say is it was SEAMLESS! I had no idea this service even existed until my son shared it with me. I’ve had my number for 45 years and didn’t want to lose it but had to ask if it was cost effective. This made my answer easy…NO it wasn’t until I parked it with VOIPLY. Thank you for the service and for making the switch so easy.
Carolyn L
December 26, 2025
I love Voiply, I was able to dial out but could not receive calls. I made one call to Voiply, they accessed the situation and resolved it quickly. I have been with them for five years and never had a problem. Good dependable service.
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Pamela Bennett-Staten
November 19, 2025
I love Voiply, I was able to dial out but could not receive calls. I made one call to Voiply, they accessed the situation and resolved it quickly. I have been with them for five years and never had a problem. Good dependable service.
Pamela Bennett-Staten
November 19, 2025
My tiny meditation center needed a phone number. We had gone over 5 years without a phone, so adding an actual phone seemed to be a waste, and we didn't want to do it. I found Voiply and it serves our needs perfectly. Our phone messages (we don't want a phone that rings anyway) are transcribed into emails that we can monitor later. It's great for us.
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Matt Zipin
November 11, 2025
My tiny meditation center needed a phone number. We had gone over 5 years without a phone, so adding an actual phone seemed to be a waste, and we didn't want to do it. I found Voiply and it serves our needs perfectly. Our phone messages (we don't want a phone that rings anyway) are transcribed into emails that we can monitor later. It's great for us.
Matt Zipin
November 11, 2025
Voiply customer service has been so easy to work with, no need to call just use their chat and an agent will email you directly with a resolution. I highly recommend them
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Stan Kaczocha
December 29, 2025
Voiply customer service has been so easy to work with, no need to call just use their chat and an agent will email you directly with a resolution. I highly recommend them
Stan Kaczocha
December 29, 2025
I learned voiply from a chatbot recommendation when looking for a cheap solution to park my old number. the customer support team is very helpful! After port the number over, I originally have difficulty to setup the voicemail and the SMS to Email didn't work. The team followed up with my case responsively. They tried several times and eventually made both work, without me fiddling with the settings I can find on the website. so far everything works as I expected and the SMS to Email super fast once it works! it's like I still using the number on my phone now!
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Wenqing Fu
November 22, 2025
I learned voiply from a chatbot recommendation when looking for a cheap solution to park my old number. the customer support team is very helpful! After port the number over, I originally have difficulty to setup the voicemail and the SMS to Email didn't work. The team followed up with my case responsively. They tried several times and eventually made both work, without me fiddling with the settings I can find on the website. so far everything works as I expected and the SMS to Email super fast once it works! it's like I still using the number on my phone now!
Wenqing Fu
November 22, 2025
Voiply is the best phone service available. We changed to Voiply because of the length of time it took for our previous carrier to respond to us. Voiply, from the beginning, responded immediately, without delay to any request we made. Their representatives are so kind and understanding. I encourage all that read this to make the switch without delay
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Merle Feldman
August 1, 2025
Voiply is the best phone service available. We changed to Voiply because of the length of time it took for our previous carrier to respond to us. Voiply, from the beginning, responded immediately, without delay to any request we made. Their representatives are so kind and understanding. I encourage all that read this to make the switch without delay
Merle Feldman
August 1, 2025
Voiply provides excellent service with customer service that wowed me from the start. I had to move my phone away from landline and Voiply was the only service that had clear instructions and reasonable costs.
Then I needed to clarify some questions, so I called and I was able to speak to a real person who understood what was going on, saved me money on the plan, and was friendly and knowledgeable.
When it came time to port the number, I had clear updates and I had a date. On the morning of the date, the number switched and I was live. It was so smooth, it was like nothing even changed.
I'm so thrilled that I found Voiply, I highly recommend this service and this business.
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Nami Moshiri
August 8, 2025
Voiply provides excellent service with customer service that wowed me from the start. I had to move my phone away from landline and Voiply was the only service that had clear instructions and reasonable costs.
Then I needed to clarify some questions, so I called and I was able to speak to a real person who understood what was going on, saved me money on the plan, and was friendly and knowledgeable.
When it came time to port the number, I had clear updates and I had a date. On the morning of the date, the number switched and I was live. It was so smooth, it was like nothing even changed.
I'm so thrilled that I found Voiply, I highly recommend this service and this business.
Nami Moshiri
August 8, 2025
I travel a lot around the world and it is very important for me to stay connected with my clients. Since the budget as well as the quality was important to me, I tried different services and always came back disappointed one way or the other. One service would not work if I turned my phone's screen off, another would connect the incoming call very sporadically. And even the Voice Mailbox was not that great. Now with Voiply, not only I get all that, but also the price is very reasonable. I get in/out bound calls very clearly and easily, I receive SMS texts, and have a great VM. I love it.
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Mike B.
September 9, 2025
I travel a lot around the world and it is very important for me to stay connected with my clients. Since the budget as well as the quality was important to me, I tried different services and always came back disappointed one way or the other. One service would not work if I turned my phone's screen off, another would connect the incoming call very sporadically. And even the Voice Mailbox was not that great. Now with Voiply, not only I get all that, but also the price is very reasonable. I get in/out bound calls very clearly and easily, I receive SMS texts, and have a great VM. I love it.
Mike B.
September 9, 2025