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Residential & Business Phone Service
or call (844) 843-4175
April Joy Fraile
Talking to different individuals every day, helping customers, and receiving their appreciation are the best parts of my job.
As a Customer Success Representative at Voiply, I enjoy spending time with my family, especially with my nieces and nephew. The most important lesson I've learned is to understand each person's situation. While I don't read books, I find inspiring social media posts to be a great resource.
Working at Voiply brings out my creative side as I assist people and provide resourceful solutions to alleviate their concerns. I have faced difficult challenges at work, such as handling customers who question our capabilities, but I always approach them with empathy to understand their situation and provide effective resolutions.
The best parts of my job are engaging with different individuals every day, helping customers, and receiving their appreciation. By prioritizing my schedule and maintaining a work-life balance, I am able to pursue my passion for home improvement as well.
My unique skills include learning from every interaction, continuously improving my responses, and providing personalized and accurate solutions. While I don't have a specific mentor or leader, the people who have been part of my life have influenced me significantly.
Participating in activities that celebrate womanhood and empower women holds great meaning for me. I stay up-to-date with industry updates through online articles, professional organization connections, and actively seeking opportunities for growth and development.
Although my childhood dream profession was to become an engineer, my current role as a Customer Success Representative at Voiply is fulfilling and offers opportunities for my personal and professional growth.
What Real People Say About Us?
Experience why Voiply has become the top-rated home phone provider, trusted by over 50,000 satisfied customers.
Hello,
The ease of ordering and the email support was great . Simple and fast delivery of equipment and setup was easy . Very good sound quality and will be exploring various other options once I get a yearly/biannual contract. Thanks
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Carol Reinhold
June 20, 2025
Hello,
The ease of ordering and the email support was great . Simple and fast delivery of equipment and setup was easy . Very good sound quality and will be exploring various other options once I get a yearly/biannual contract. Thanks
Carol Reinhold
June 20, 2025
The human agent of the client service was super fast detecting a small hiccup on the answer given by the AI agent regarding my account. Without me asking or having time to do it the agent presented herself and offered immediately to review the situation... not even a couple minutes go by and I am receiving the information by email and on the live chat session.
Incredible and nowadays surprisingly attentive client service.
Well done.
Read more
C G
November 28, 2025
The human agent of the client service was super fast detecting a small hiccup on the answer given by the AI agent regarding my account. Without me asking or having time to do it the agent presented herself and offered immediately to review the situation... not even a couple minutes go by and I am receiving the information by email and on the live chat session.
Incredible and nowadays surprisingly attentive client service.
Well done.
C G
November 28, 2025
I had an issue with my Caller ID and contacted Voiply Customer Service phone number. To my surprise, the wait time was less than a minute and the customer service rep understood my concern. The customer service rep contacted the help desk support team and my issue was fixed. I received a call back from the customer service rep to verify the problem was corrected.
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dan pogo
October 2, 2025
I had an issue with my Caller ID and contacted Voiply Customer Service phone number. To my surprise, the wait time was less than a minute and the customer service rep understood my concern. The customer service rep contacted the help desk support team and my issue was fixed. I received a call back from the customer service rep to verify the problem was corrected.
dan pogo
October 2, 2025
I learned voiply from a chatbot recommendation when looking for a cheap solution to park my old number. the customer support team is very helpful! After port the number over, I originally have difficulty to setup the voicemail and the SMS to Email didn't work. The team followed up with my case responsively. They tried several times and eventually made both work, without me fiddling with the settings I can find on the website. so far everything works as I expected and the SMS to Email super fast once it works! it's like I still using the number on my phone now!
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Wenqing Fu
November 22, 2025
I learned voiply from a chatbot recommendation when looking for a cheap solution to park my old number. the customer support team is very helpful! After port the number over, I originally have difficulty to setup the voicemail and the SMS to Email didn't work. The team followed up with my case responsively. They tried several times and eventually made both work, without me fiddling with the settings I can find on the website. so far everything works as I expected and the SMS to Email super fast once it works! it's like I still using the number on my phone now!
Wenqing Fu
November 22, 2025
This was the easiest transition of a phone service ever! Everything transferred right on time, received the voiply box within days, plugged it in and done! No more monthly bill from a phone company. I wish I would have known about this service years ago.
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Mark Rench
November 20, 2025
This was the easiest transition of a phone service ever! Everything transferred right on time, received the voiply box within days, plugged it in and done! No more monthly bill from a phone company. I wish I would have known about this service years ago.
Mark Rench
November 20, 2025
I am happy to have found Voiply to park my phone number for a very low cost. I had lots of questions and made changes to my services several times. Throughout this, I had multiple interactions with customer service. The online chat bot was unable to answer all of my questions, but the humans I chatted with immediately understood and addressed my questions and then quickly processed my requests. Great customer service, especially for the price.
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Daniel Hunt
July 17, 2025
I am happy to have found Voiply to park my phone number for a very low cost. I had lots of questions and made changes to my services several times. Throughout this, I had multiple interactions with customer service. The online chat bot was unable to answer all of my questions, but the humans I chatted with immediately understood and addressed my questions and then quickly processed my requests. Great customer service, especially for the price.
Daniel Hunt
July 17, 2025
Dealing with Voiply was quite refreshing. Their customer service team, including AI, was fast and helpful. The equipment needed to use Voiply arrived the next day. After installing it, I sent a note saying that it had arrived and received a confirmation back promptly. My husband and I are impressed with Voiply and only wish that we had found them sooner!
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Kathleen Chrzanowski
August 24, 2025
Dealing with Voiply was quite refreshing. Their customer service team, including AI, was fast and helpful. The equipment needed to use Voiply arrived the next day. After installing it, I sent a note saying that it had arrived and received a confirmation back promptly. My husband and I are impressed with Voiply and only wish that we had found them sooner!
Kathleen Chrzanowski
August 24, 2025
When we first started using Voiply our phone worked from 7 AM until 6 PM weekdays. It didn't work after 6 and on weekends. I put in a call to the support center, and after playing tag for a day and a half I received an e-mail from the Customer Support group. It was something that they have not seen before. After a couple of days and constant updates and request for information they were able to fix my problem. Now my phone works correctly.
Throughout the entire ordeal the Customer Support Team made me feel that I was improtant to them, and kept me updated. I appreciated the way they handled my problem, and worked hard to correct it.
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Mark Marinucci
December 15, 2025
When we first started using Voiply our phone worked from 7 AM until 6 PM weekdays. It didn't work after 6 and on weekends. I put in a call to the support center, and after playing tag for a day and a half I received an e-mail from the Customer Support group. It was something that they have not seen before. After a couple of days and constant updates and request for information they were able to fix my problem. Now my phone works correctly.
Throughout the entire ordeal the Customer Support Team made me feel that I was improtant to them, and kept me updated. I appreciated the way they handled my problem, and worked hard to correct it.
Mark Marinucci
December 15, 2025
Voiply Provides A Really Great Dialer with little to No Issues. I use it daily to make a high volume of calls. The customer service team is also top-notch as they are well equipped, fast and friendly.
re1ired
September 25, 2025