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Residential & Business Phone Service
or call (844) 843-4175
Francisco Macansantos III
Francisco Macansantos is a skilled Customer Service Representative at Voiply, who values proficient multitasking, critical thinking, and problem-solving to provide excellent customer service.
As a Customer Service Representative at Voiply, I take pleasure in multitasking, critical thinking, and problem-solving to assist customers. Outside of work, I enjoy my downtime, streaming or playing online games, and indulging in good food. I have learned that respect begets respect, which significantly influences both my work and personal life. Movies like "Forrest Gump" and "The Pursuit of Happiness" have had a profound impact on me, teaching me the value of hard work and perseverance.
Working at Voiply stimulates my creativity and lateral thinking, enabling me to prioritize customers' needs and always seek solutions. When faced with challenging situations at work, such as handling multiple customers simultaneously, efficient multitasking and problem-solving skills are essential.
The most rewarding aspect of my job is providing support to customers and receiving positive feedback. While balancing work and family can be demanding, I strive to fulfill my responsibilities to the best of my abilities.
I am passionate about helping Homeowners Associations (HOAs) solve problems to create smoother and more enjoyable residential areas. To stay motivated in my role, I maintain a positive outlook and tackle tasks one step at a time. New employees in similar positions can benefit from possessing critical thinking skills and good judgment.
One of my notable achievements is successfully teaching my co-workers IT basics and advanced skills. I am a proficient problem-solver with a strong desire for continuous learning. The guidance of my peers, college professor, and former IT manager has greatly influenced my professional development. Winning the highest award for my thesis project in college boosted my confidence in coding skills. To stay up-to-date, I regularly read about the latest industry trends online, as technology is constantly evolving. In my childhood, I aspired to become a doctor or lawyer.
REVIEWS
What Real People Say About Us?
Experience why Voiply has become the top-rated home phone provider, trusted by over 50,000 satisfied customers.
We love our Voiply residential phone service! They made it so easy to switch from our previous carrier. It took me less than 5 minutes to hook up the equipment, which we received for free. Our call quality is fantastic, and we are no longer missing phone calls like we did with our previous carrier. Customer service was fantastic to deal with when we had questions prior to switching to Voiply. We have now recommended Voiply to our other family members!
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Kathie Steinberg
July 17, 2025
We love our Voiply residential phone service! They made it so easy to switch from our previous carrier. It took me less than 5 minutes to hook up the equipment, which we received for free. Our call quality is fantastic, and we are no longer missing phone calls like we did with our previous carrier. Customer service was fantastic to deal with when we had questions prior to switching to Voiply. We have now recommended Voiply to our other family members!
Kathie Steinberg
July 17, 2025
I learned voiply from a chatbot recommendation when looking for a cheap solution to park my old number. the customer support team is very helpful! After port the number over, I originally have difficulty to setup the voicemail and the SMS to Email didn't work. The team followed up with my case responsively. They tried several times and eventually made both work, without me fiddling with the settings I can find on the website. so far everything works as I expected and the SMS to Email super fast once it works! it's like I still using the number on my phone now!
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Wenqing Fu
November 22, 2025
I learned voiply from a chatbot recommendation when looking for a cheap solution to park my old number. the customer support team is very helpful! After port the number over, I originally have difficulty to setup the voicemail and the SMS to Email didn't work. The team followed up with my case responsively. They tried several times and eventually made both work, without me fiddling with the settings I can find on the website. so far everything works as I expected and the SMS to Email super fast once it works! it's like I still using the number on my phone now!
Wenqing Fu
November 22, 2025
The transaction was simple, and the shipping was quick. (I purchased the home phone option.) It paired with a handheld cordless phone that we had with no problem. I had a question about set up, and although the phone number was not as helpful as I had hoped, the customer service via email was quick and responsive. The line works great! I am very happy so far with this decision for my family. Thank you Voiply!
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Lisa Schaefer
July 10, 2025
The transaction was simple, and the shipping was quick. (I purchased the home phone option.) It paired with a handheld cordless phone that we had with no problem. I had a question about set up, and although the phone number was not as helpful as I had hoped, the customer service via email was quick and responsive. The line works great! I am very happy so far with this decision for my family. Thank you Voiply!
Lisa Schaefer
July 10, 2025
I am impressed with VOIPLY so far, particularly with their support of a novice like me in porting my old cellphone number into our VOIP service.
I gather some people at Voiply wear several hats, which is typical in a startup company. I hope Voiply can latch onto some other useful services to help grow the organization.
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Linda Xyz
September 22, 2025
I am impressed with VOIPLY so far, particularly with their support of a novice like me in porting my old cellphone number into our VOIP service.
I gather some people at Voiply wear several hats, which is typical in a startup company. I hope Voiply can latch onto some other useful services to help grow the organization.
Linda Xyz
September 22, 2025
I've been a Voiply customer for a while now, and I couldn't be happier! From the get-go, their customer service has been absolutely fantastic. Any questions I've had have been answered quickly and thoroughly, and they've always gone above and beyond to help.
Beyond the excellent support, their pricing is incredibly competitive – I'm getting a ton of value for my money. And honestly, the mobile app is a game-changer. It's super easy to navigate and incredibly convenient for managing my calls and settings on the go.
If you're looking for a reliable VoIP phone company with top-notch service, great rates, and a user-friendly mobile app, look no further than Voiply. Highly recommend!
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Richard Blanton
July 19, 2025
I've been a Voiply customer for a while now, and I couldn't be happier! From the get-go, their customer service has been absolutely fantastic. Any questions I've had have been answered quickly and thoroughly, and they've always gone above and beyond to help.
Beyond the excellent support, their pricing is incredibly competitive – I'm getting a ton of value for my money. And honestly, the mobile app is a game-changer. It's super easy to navigate and incredibly convenient for managing my calls and settings on the go.
If you're looking for a reliable VoIP phone company with top-notch service, great rates, and a user-friendly mobile app, look no further than Voiply. Highly recommend!
Richard Blanton
July 19, 2025
I want to tell all these people who is looking for a good VoIP phone service to check Voiply. I was looking at a lot of services, and I found this phone service due to what they had to offer. I went with service and placed my service order with them. Everything what is on their site is true. I had to take care of some issues with my internet service and had to cancel the service.
I got in contact with them and asked to have the service canceled.
Botton line there was no problem at all. They were very fast to respond back and took care of it and also was emailing every step of the way on the cancelation and refund. The big thing is what I liked about this service company they never gave me a song and dance to why or give any pressure trying to keep me. Other company want your whole profile and then they press you to connect with them. I would recommend this service company for the customer satisfaction they provide. You can read some feedback about problem when it comes time to cancel a service, but from what i went thought this company they are NOT that type. I'm saying this from the experience I had. I will for sure go with this phone service company once all the issues I'm dealing with gets fixed.
You can decide for yourself and at least give they a try.
JERRY......
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JERRY P
October 1, 2025
I want to tell all these people who is looking for a good VoIP phone service to check Voiply. I was looking at a lot of services, and I found this phone service due to what they had to offer. I went with service and placed my service order with them. Everything what is on their site is true. I had to take care of some issues with my internet service and had to cancel the service.
I got in contact with them and asked to have the service canceled.
Botton line there was no problem at all. They were very fast to respond back and took care of it and also was emailing every step of the way on the cancelation and refund. The big thing is what I liked about this service company they never gave me a song and dance to why or give any pressure trying to keep me. Other company want your whole profile and then they press you to connect with them. I would recommend this service company for the customer satisfaction they provide. You can read some feedback about problem when it comes time to cancel a service, but from what i went thought this company they are NOT that type. I'm saying this from the experience I had. I will for sure go with this phone service company once all the issues I'm dealing with gets fixed.
You can decide for yourself and at least give they a try.
JERRY......
JERRY P
October 1, 2025
I have used Voiply for several years. Excellent company and incredible customer service. Great value. I especially like that it keeps a log of my calls and love the fax feature. I was able to keep my phone & fax number. Very happy with this service. Thank you!!!
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J.C. Warner
September 20, 2025
I have used Voiply for several years. Excellent company and incredible customer service. Great value. I especially like that it keeps a log of my calls and love the fax feature. I was able to keep my phone & fax number. Very happy with this service. Thank you!!!
J.C. Warner
September 20, 2025
Great Customer Service with immediate responses to register my adapter. I would recommend their telephone service just for their customer service. The Sound is very clear on the initial phone calls I did make, and I am very satisfied with the Set-up process, the convenient app, and their easy to use customer portal.
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Macy-Ann
September 22, 2025
Great Customer Service with immediate responses to register my adapter. I would recommend their telephone service just for their customer service. The Sound is very clear on the initial phone calls I did make, and I am very satisfied with the Set-up process, the convenient app, and their easy to use customer portal.
Macy-Ann
September 22, 2025
For some reason I had lost the device registration" of my home Voiply phone system. I contacted their customer care service number and was connected to their AI support. It worked amazingly well, and the AI bot, whose name was Jack, answered every question I asked it as if I talking to a real person. After making sure all the interconnections where properly connected and working, it tried several times re-register my device. It was unsuccessful and realized that I needed a real "customer care technician" to help correct the problem.
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Henry Boze
September 9, 2025
For some reason I had lost the device registration" of my home Voiply phone system. I contacted their customer care service number and was connected to their AI support. It worked amazingly well, and the AI bot, whose name was Jack, answered every question I asked it as if I talking to a real person. After making sure all the interconnections where properly connected and working, it tried several times re-register my device. It was unsuccessful and realized that I needed a real "customer care technician" to help correct the problem.
Henry Boze
September 9, 2025