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John Michael Dugenio
Working on challenging and complex projects at Voiply brings out his creativity, allowing him to find innovative solutions to problems. John stays motivated and committed to his success by continuing to try until he succeeds.
As a Customer Service Representative and Bubble Developer at Voiply, I work diligently to ensure our clients receive exceptional service and have access to cutting-edge technology. Outside of work, I find joy in embarking on road trips and exploring new sights. Kindness and respect towards others are values that hold great significance in my life.
Working on challenging and intricate projects at Voiply allows me to nurture my creativity and discover innovative solutions to problems. I encountered a difficult challenge when I faced a roadblock during the development of an application. However, through perseverance and an open mind, I explored every possible avenue until I achieved success. The best aspect of my job is being part of a positive work environment where colleagues and supervisors are supportive, friendly, and respectful.
I strike a balance between work, family, social engagements, and other commitments by practicing self-care and effective time management. Currently, my passion project revolves around developing bubble applications. My advice for staying motivated is to persistently strive for success. For newcomers at Voiply, I encourage them to maintain a positive mindset and never give up.
In my current role, I contribute to the creation of applications that assist our clients in making informed decisions. I believe my adaptability and eagerness to learn have shaped me into the professional I am today. The cancellation app holds great significance to me as it was my first project, and with the guidance of the team, I achieved success and built my confidence.
To stay updated with industry changes, I seek out mentors who can provide valuable guidance and support. Although my childhood dream was to be a firefighter, I am grateful for the opportunities and personal growth I have experienced while working for Voiply.
REVIEWS
What Real People Say About Us?
Experience why Voiply has become the top-rated home phone provider, trusted by over 50,000 satisfied customers.
Voiply is an internet based low cost alternative to a land line which we keep because it's the phone my husband will reliably answer and where we get calls from old friends. It has not been without issues, but their service is really good at resolving them. I am happy with their service and will continue to use Voiply. I particularly like that they transcribe voicemails and send them to my email.
Susan Chapman
June 20, 2026
We switched to Voiply after our current VOIP provider increased our rates 60% without warning (and we had been with them for over a decade). What a difference! They helped immediately with porting issues then fixed the mobile app so that we could get incoming calls. We were up and running within a day of the port completion. Our previous VOIP provider took days to fix an issue - Voiply fixed problems within minutes of our report. So customer support definitely gets five stars from us!
The Voiply price is also more reasonable so that was very helpful. And both the web interface and mobile app were well written (I'm a software consultant/developer).
I've added a picture of the Grandstream device that Voiply supplies for free. Besides power, it has inputs for a phone (RJ11) and an ethernet connection (RJ45). It is programmed to get a DHCP address on your internal network so be sure to allot some addressed on your firewall router for DHCP.
We are glad that we ported to Voiply - what a difference from our previous supplier.
Robert Ingham
June 19, 2026
I found Voiply via a Google search for low cost VOIP service providers. I wanted to switch from a current more expensive provider that never responds to calls or emails. After reviewing the websites of the various providers, I decided to give Voiply a call. The first thing that I was impressed by was how quickly they answer the phone. They answered all my questions, so I signed up easily from their website. The app is very intuitive and I was up and running in minutes. I had one small provisioning issue and I entered a ticket on the web. Within an hour or two, the issue was resolved with follow up text messages, emails and a call from tech support. It doesn't get any better than that. You guys knocked it out of the park! Keep it up Voiply family :)
Jim Grason
June 12, 2026
Overall, great value for the money. Incredibly responsive customer support. Pretty easy to use on mobile. I'd say the mobile app could still improve though. Photos come through as a hyperlink you have to click, and no way to send photos. And you can't copy and paste messages. But again, for the money, great value for the solopreneur or small business.
Eve Evans
June 9, 2026
We tried Voiply because the prices were very competitive. But the customer support is why I am leaving this review. Our rotary dial phone needed a little extra configuration so the older technology worked with the adaptor. Customer support was immediately responsive and persistent until a resolution (and a working rotary phone!) was achieved. I appreciated how Voiply didn't shy away from supporting a niche request.
Steph Miller
May 21, 2026
Voiply was the most competitive residential VOIP provider I could find. So far (a few months), they've been very efficient and responsive. Voice quality is very good and features are robust. Easy to set up and half the price of AT&T VOIP (1/5 of a landline). Just be sure you have at least 24 hr. power backup for your VOIP adapter and modem/router in case of a blackout.
Dennis Cline
March 8, 2026
I really wanted a home phone instead of only a cell phone, and Voiply offered the perfect service. The price is reasonable and the service is exceptional; when I experienced technical issues recently, the help was immediate and thorough. My issue was solved in less than a day, and the service representative followed up personally to make sure everything had turned out alright.
Jason Gelt
February 27, 2026
I was with another voip company for a few years. It was a disaster. I finally found VOIPLY and signed on. After being with VOIPLY for more than two years, I am thrilled to say that it is wonderful to speak to a human for great customer service. I get international calling free to most countries as well. They have great plans to suit everyone.
Diane N
February 24, 2026
I switched to Voiply 2 years ago to cut costs, but now I wouldn’t go back to my old phone service even if it were cheaper. The few times I have needed to reach out to support (mostly user error!) they have been very knowledgeable, professional, and quick to identify and correct the issue. And now I have service anywhere with an internet connection or cell signal. Super convenient on my cell or laptop when I’m rarely at home, but my elderly father in law still can use the regular phones too. And the email transcripts of voicemails is a lifesaver! Not a single complaint except wish I had switched sooner. And call quality is NOT like old school VOIP, it is never choppy or dropping calls, sounds better and clearer and more reliable than my old landline service. Recommend 100%
Heather Greer
February 5, 2026