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John Michael Dugenio

Working on challenging and complex projects at Voiply brings out his creativity, allowing him to find innovative solutions to problems. John stays motivated and committed to his success by continuing to try until he succeeds.
Customer Success & Bubble Developer

As a Customer Service Representative and Bubble Developer at Voiply, I work diligently to ensure our clients receive exceptional service and have access to cutting-edge technology. Outside of work, I find joy in embarking on road trips and exploring new sights. Kindness and respect towards others are values that hold great significance in my life.

Working on challenging and intricate projects at Voiply allows me to nurture my creativity and discover innovative solutions to problems. I encountered a difficult challenge when I faced a roadblock during the development of an application. However, through perseverance and an open mind, I explored every possible avenue until I achieved success. The best aspect of my job is being part of a positive work environment where colleagues and supervisors are supportive, friendly, and respectful.

I strike a balance between work, family, social engagements, and other commitments by practicing self-care and effective time management. Currently, my passion project revolves around developing bubble applications. My advice for staying motivated is to persistently strive for success. For newcomers at Voiply, I encourage them to maintain a positive mindset and never give up.

In my current role, I contribute to the creation of applications that assist our clients in making informed decisions. I believe my adaptability and eagerness to learn have shaped me into the professional I am today. The cancellation app holds great significance to me as it was my first project, and with the guidance of the team, I achieved success and built my confidence.

To stay updated with industry changes, I seek out mentors who can provide valuable guidance and support. Although my childhood dream was to be a firefighter, I am grateful for the opportunities and personal growth I have experienced while working for Voiply.

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What Real People Say About Us

Experience why Voiply has become the top-rated home phone provider, trusted by over 50,000 satisfied customers.

As a small business owner, it was the right decision to move our telephone services to Voiply. Customer service provided by Voiply team is excellent.
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Thaya Nagarajah
November 10, 2025
Voiply is an internet based low cost alternative to a land line which we keep because it's the phone my husband will reliably answer and where we get calls from old friends. It has not been without issues, but their service is really good at resolving them. I am happy with their service and will continue to use Voiply. I particularly like that they transcribe voicemails and send them to my email.
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Susan Chapman
June 20, 2026
I had just received my new Voiply phone box. It was easy to install but I couldn't make outgoing calls. I contacted the support department and they worked until they fixed the problem. They stayed in contact via email until they had it resolved. The technician was polite and I really appreciated their communication and followup to make sure it was working on my end.
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Josh Klindworth
November 6, 2025
Amazing customer service! I have to say, the communication from this company is stellar; they were very proactive; sending emails with order status updates, sending literature before I received the adapter, so that I could familiarize myself and be ready to install when it arrived. Unfortunately I don't have a compatible modem/router. (Most are compatible and can be tweaked, but I happened to have the one that wasn't.) Their tech support was brilliant, offering a couple of solutions, but I ended up returning the adapter. The customer service reps were very helpful with the return process as well. I will definitely reorder from Voiply when we're ready to get a compatible modem.
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Marjolaine S
October 31, 2025
I had a little problem getting a transfer code from my previous phone company. Voiply was very patient with me. I received my equipment very quickly, and the transfer was processed smoothly. I have had no problems with my new plan.
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S Emmons
November 14, 2025
I switched my ATT to Voiply home phone service 2 weeks ago, and am extremely happy with the decision. Voiply not only kept me informed of the progress of equipments shipment, porting updat, and provided step by step installation instructions, they also responded to my questions, by phone, email, and chat, promptly with clarity. I am able to enjoy all the services, including incoming and outgoing caller ID, fax services, etc. that I had with ATT before the switch. I waited for two weeks to make sure the services run smoothly before I posted my opinion about voiply and I can say that I am extremely happy with the results.
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Ronald McKelvey
November 29, 2025
I learned voiply from a chatbot recommendation when looking for a cheap solution to park my old number. the customer support team is very helpful! After port the number over, I originally have difficulty to setup the voicemail and the SMS to Email didn't work. The team followed up with my case responsively. They tried several times and eventually made both work, without me fiddling with the settings I can find on the website. so far everything works as I expected and the SMS to Email super fast once it works! it's like I still using the number on my phone now!
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Wenqing Fu
November 22, 2025
The human agent of the client service was super fast detecting a small hiccup on the answer given by the AI agent regarding my account. Without me asking or having time to do it the agent presented herself and offered immediately to review the situation... not even a couple minutes go by and I am receiving the information by email and on the live chat session. Incredible and nowadays surprisingly attentive client service. Well done.
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C G
November 28, 2025
These people are really good to work with. Any time I've has the slightest issue they jump right on the problem and get it fixed quickly. I've been using Voiply for about 3 years and couldn't be happier with the product and the money I save
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Antwyn Price
October 26, 2025