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Nikka Pagalan

Nikka is a dedicated professional, passionate about excellence and achieving exceptional results. She values work-life balance, enjoy spending time with loved ones, and brings creativity and resilience to her role at Voiply.
Customer Success

As a dedicated professional, I bring a passion for excellence and a commitment to delivering exceptional results in my role. Beyond work, I believe in the importance of maintaining a well-rounded life, which includes spending quality time with my family and friends. They bring me joy and provide the balance I need to thrive both personally and professionally.

Throughout my life, I've learned the valuable lesson of patience. It has deeply impacted me, teaching me the virtue of perseverance and the power of waiting for the right moment. This principle guides my approach to challenges, both in and outside of work, enabling me to overcome obstacles with a calm and determined mindset.

While I haven't come across any specific books or resources that have significantly impacted me, I am always open to exploring new ideas and perspectives. I believe in the continuous pursuit of knowledge and personal growth, and I'm eager to learn from the experiences of others.

Working at Voiply ignites my creative side and fuels my enthusiasm. The dynamic and innovative environment here allows me to think outside the box and explore new solutions. It's exciting to be part of a company that encourages creativity and empowers employees to contribute their unique ideas and insights.

One memorable challenge I faced at work involved troubleshooting a complex issue. Despite the difficulties, I never gave up. I remained persistent, explored different approaches, and sought assistance when needed. Ultimately, my perseverance paid off, and I successfully resolved the challenge, gaining valuable problem-solving skills in the process.

The best part of my job is the sense of security it provides. Knowing that I have a stable position allows me to plan for the future and invest in my personal and professional goals. This security boosts my confidence and motivates me to strive for excellence every day.

Balancing work with my family, social life, and other commitments is crucial to me. To achieve this balance, I have developed a daily routine that allows me to allocate dedicated time to each area of my life. This structure ensures that I can fulfill my responsibilities and enjoy meaningful connections with loved ones.

Currently, I am passionate about developing a growth mindset. Embracing this philosophy allows me to continuously challenge myself, seek new opportunities for development, and push beyond my limits. I believe that growth comes from embracing change and facing challenges head-on.

To stay motivated and inspired, I adhere to the principle of "Don't Stop When You're Tired, Stop When You're Done." This mindset helps me persevere through obstacles and maintain my focus on achieving success in my profession. I find inspiration in setting goals and celebrating each milestone along the way.

For someone new at Voiply working in a similar role as mine, my advice would be to share positive feedback. Recognizing and appreciating the contributions of others fosters a supportive and collaborative work environment. By acknowledging the efforts of colleagues, we can build stronger connections and encourage a culture of excellence.

In my current role, I excel at identifying and solving problems. Through my keen observation and analytical skills, I have successfully tackled various challenges, contributing to the overall success of projects. Each accomplishment brings me a sense of fulfillment and motivates me to continue making a positive impact.

Throughout my professional development, I have been fortunate to have mentors and leaders who have made a significant impact on my journey. They instilled confidence in me, challenged me to make positive changes, and provided guidance to stay grounded.

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REVIEWS

What Real People Say About Us?

Experience why Voiply has become the top-rated home phone provider, trusted by over 50,000 satisfied customers.

I had just received my new Voiply phone box. It was easy to install but I couldn't make outgoing calls. I contacted the support department and they worked until they fixed the problem. They stayed in contact via email until they had it resolved. The technician was polite and I really appreciated their communication and followup to make sure it was working on my end.
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Josh Klindworth
November 6, 2025
I had just received my new Voiply phone box. It was easy to install but I couldn't make outgoing calls. I contacted the support department and they worked until they fixed the problem. They stayed in contact via email until they had it resolved. The technician was polite and I really appreciated their communication and followup to make sure it was working on my end.
Josh Klindworth
November 6, 2025
Joined Voiply because I want to be able to use the app when traveling Internationally. The service was easy to use . Just dial the number in the app and you had a very clear connection to person you were calling. Since I am not traveling i did not need this connection. Their customer service is much better than 95% off other companies.
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Stroud Gilpin
October 7, 2025
Joined Voiply because I want to be able to use the app when traveling Internationally. The service was easy to use . Just dial the number in the app and you had a very clear connection to person you were calling. Since I am not traveling i did not need this connection. Their customer service is much better than 95% off other companies.
Stroud Gilpin
October 7, 2025
I've been with Voiply for many years with excellent phone service. If I had any questions or problems, Customer Service was right there to help. Call quality is always spot-on and their pricing plans make it very affordable. I've tried others, and this company has been the best, so far.
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Jim
August 8, 2025
I've been with Voiply for many years with excellent phone service. If I had any questions or problems, Customer Service was right there to help. Call quality is always spot-on and their pricing plans make it very affordable. I've tried others, and this company has been the best, so far.
Jim
August 8, 2025
I travel a lot around the world and it is very important for me to stay connected with my clients. Since the budget as well as the quality was important to me, I tried different services and always came back disappointed one way or the other. One service would not work if I turned my phone's screen off, another would connect the incoming call very sporadically. And even the Voice Mailbox was not that great. Now with Voiply, not only I get all that, but also the price is very reasonable. I get in/out bound calls very clearly and easily, I receive SMS texts, and have a great VM. I love it.
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Mike B.
September 9, 2025
I travel a lot around the world and it is very important for me to stay connected with my clients. Since the budget as well as the quality was important to me, I tried different services and always came back disappointed one way or the other. One service would not work if I turned my phone's screen off, another would connect the incoming call very sporadically. And even the Voice Mailbox was not that great. Now with Voiply, not only I get all that, but also the price is very reasonable. I get in/out bound calls very clearly and easily, I receive SMS texts, and have a great VM. I love it.
Mike B.
September 9, 2025
Hello, The ease of ordering and the email support was great . Simple and fast delivery of equipment and setup was easy . Very good sound quality and will be exploring various other options once I get a yearly/biannual contract. Thanks
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Carol Reinhold
June 20, 2025
Hello, The ease of ordering and the email support was great . Simple and fast delivery of equipment and setup was easy . Very good sound quality and will be exploring various other options once I get a yearly/biannual contract. Thanks
Carol Reinhold
June 20, 2025
I learned voiply from a chatbot recommendation when looking for a cheap solution to park my old number. the customer support team is very helpful! After port the number over, I originally have difficulty to setup the voicemail and the SMS to Email didn't work. The team followed up with my case responsively. They tried several times and eventually made both work, without me fiddling with the settings I can find on the website. so far everything works as I expected and the SMS to Email super fast once it works! it's like I still using the number on my phone now!
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Wenqing Fu
November 22, 2025
I learned voiply from a chatbot recommendation when looking for a cheap solution to park my old number. the customer support team is very helpful! After port the number over, I originally have difficulty to setup the voicemail and the SMS to Email didn't work. The team followed up with my case responsively. They tried several times and eventually made both work, without me fiddling with the settings I can find on the website. so far everything works as I expected and the SMS to Email super fast once it works! it's like I still using the number on my phone now!
Wenqing Fu
November 22, 2025
I had a little problem getting a transfer code from my previous phone company. Voiply was very patient with me. I received my equipment very quickly, and the transfer was processed smoothly. I have had no problems with my new plan.
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S Emmons
November 14, 2025
I had a little problem getting a transfer code from my previous phone company. Voiply was very patient with me. I received my equipment very quickly, and the transfer was processed smoothly. I have had no problems with my new plan.
S Emmons
November 14, 2025
I've been a Voiply customer for a while now, and I couldn't be happier! From the get-go, their customer service has been absolutely fantastic. Any questions I've had have been answered quickly and thoroughly, and they've always gone above and beyond to help. Beyond the excellent support, their pricing is incredibly competitive – I'm getting a ton of value for my money. And honestly, the mobile app is a game-changer. It's super easy to navigate and incredibly convenient for managing my calls and settings on the go. If you're looking for a reliable VoIP phone company with top-notch service, great rates, and a user-friendly mobile app, look no further than Voiply. Highly recommend!
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Richard Blanton
July 19, 2025
I've been a Voiply customer for a while now, and I couldn't be happier! From the get-go, their customer service has been absolutely fantastic. Any questions I've had have been answered quickly and thoroughly, and they've always gone above and beyond to help. Beyond the excellent support, their pricing is incredibly competitive – I'm getting a ton of value for my money. And honestly, the mobile app is a game-changer. It's super easy to navigate and incredibly convenient for managing my calls and settings on the go. If you're looking for a reliable VoIP phone company with top-notch service, great rates, and a user-friendly mobile app, look no further than Voiply. Highly recommend!
Richard Blanton
July 19, 2025
I recently signed up for Voiply and the setup and install was extremely easy and worked beautifully right out of the box. The calls are clear and sound very good. The Voiply web settings are also easy to navigate and there are lots of options to customize our phone settings.
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Warner & Leah McClure
December 22, 2025
I recently signed up for Voiply and the setup and install was extremely easy and worked beautifully right out of the box. The calls are clear and sound very good. The Voiply web settings are also easy to navigate and there are lots of options to customize our phone settings.
Warner & Leah McClure
December 22, 2025