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Nikka Pagalan

Nikka is a dedicated professional, passionate about excellence and achieving exceptional results. She values work-life balance, enjoy spending time with loved ones, and brings creativity and resilience to her role at Voiply.
Customer Success

As a dedicated professional, I bring a passion for excellence and a commitment to delivering exceptional results in my role. Beyond work, I believe in the importance of maintaining a well-rounded life, which includes spending quality time with my family and friends. They bring me joy and provide the balance I need to thrive both personally and professionally.

Throughout my life, I've learned the valuable lesson of patience. It has deeply impacted me, teaching me the virtue of perseverance and the power of waiting for the right moment. This principle guides my approach to challenges, both in and outside of work, enabling me to overcome obstacles with a calm and determined mindset.

While I haven't come across any specific books or resources that have significantly impacted me, I am always open to exploring new ideas and perspectives. I believe in the continuous pursuit of knowledge and personal growth, and I'm eager to learn from the experiences of others.

Working at Voiply ignites my creative side and fuels my enthusiasm. The dynamic and innovative environment here allows me to think outside the box and explore new solutions. It's exciting to be part of a company that encourages creativity and empowers employees to contribute their unique ideas and insights.

One memorable challenge I faced at work involved troubleshooting a complex issue. Despite the difficulties, I never gave up. I remained persistent, explored different approaches, and sought assistance when needed. Ultimately, my perseverance paid off, and I successfully resolved the challenge, gaining valuable problem-solving skills in the process.

The best part of my job is the sense of security it provides. Knowing that I have a stable position allows me to plan for the future and invest in my personal and professional goals. This security boosts my confidence and motivates me to strive for excellence every day.

Balancing work with my family, social life, and other commitments is crucial to me. To achieve this balance, I have developed a daily routine that allows me to allocate dedicated time to each area of my life. This structure ensures that I can fulfill my responsibilities and enjoy meaningful connections with loved ones.

Currently, I am passionate about developing a growth mindset. Embracing this philosophy allows me to continuously challenge myself, seek new opportunities for development, and push beyond my limits. I believe that growth comes from embracing change and facing challenges head-on.

To stay motivated and inspired, I adhere to the principle of "Don't Stop When You're Tired, Stop When You're Done." This mindset helps me persevere through obstacles and maintain my focus on achieving success in my profession. I find inspiration in setting goals and celebrating each milestone along the way.

For someone new at Voiply working in a similar role as mine, my advice would be to share positive feedback. Recognizing and appreciating the contributions of others fosters a supportive and collaborative work environment. By acknowledging the efforts of colleagues, we can build stronger connections and encourage a culture of excellence.

In my current role, I excel at identifying and solving problems. Through my keen observation and analytical skills, I have successfully tackled various challenges, contributing to the overall success of projects. Each accomplishment brings me a sense of fulfillment and motivates me to continue making a positive impact.

Throughout my professional development, I have been fortunate to have mentors and leaders who have made a significant impact on my journey. They instilled confidence in me, challenged me to make positive changes, and provided guidance to stay grounded.

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REVIEWS

What Real People Say About Us?

Experience why Voiply has become the top-rated home phone provider, trusted by over 50,000 satisfied customers.

I found Voiply via a Google search for low cost VOIP service providers. I wanted to switch from a current more expensive provider that never responds to calls or emails. After reviewing the websites of the various providers, I decided to give Voiply a call. The first thing that I was impressed by was how quickly they answer the phone. They answered all my questions, so I signed up easily from their website. The app is very intuitive and I was up and running in minutes. I had one small provisioning issue and I entered a ticket on the web. Within an hour or two, the issue was resolved with follow up text messages, emails and a call from tech support. It doesn't get any better than that. You guys knocked it out of the park! Keep it up Voiply family :)
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Jim Grason
June 12, 2026
I found Voiply via a Google search for low cost VOIP service providers. I wanted to switch from a current more expensive provider that never responds to calls or emails. After reviewing the websites of the various providers, I decided to give Voiply a call. The first thing that I was impressed by was how quickly they answer the phone. They answered all my questions, so I signed up easily from their website. The app is very intuitive and I was up and running in minutes. I had one small provisioning issue and I entered a ticket on the web. Within an hour or two, the issue was resolved with follow up text messages, emails and a call from tech support. It doesn't get any better than that. You guys knocked it out of the park! Keep it up Voiply family :)
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Jim Grason
June 12, 2026
Overall, great value for the money. Incredibly responsive customer support. Pretty easy to use on mobile. I'd say the mobile app could still improve though. Photos come through as a hyperlink you have to click, and no way to send photos. And you can't copy and paste messages. But again, for the money, great value for the solopreneur or small business.
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Eve Evans
June 9, 2026
Overall, great value for the money. Incredibly responsive customer support. Pretty easy to use on mobile. I'd say the mobile app could still improve though. Photos come through as a hyperlink you have to click, and no way to send photos. And you can't copy and paste messages. But again, for the money, great value for the solopreneur or small business.
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Eve Evans
June 9, 2026
We tried Voiply because the prices were very competitive. But the customer support is why I am leaving this review. Our rotary dial phone needed a little extra configuration so the older technology worked with the adaptor. Customer support was immediately responsive and persistent until a resolution (and a working rotary phone!) was achieved. I appreciated how Voiply didn't shy away from supporting a niche request.
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Steph Miller
May 21, 2026
We tried Voiply because the prices were very competitive. But the customer support is why I am leaving this review. Our rotary dial phone needed a little extra configuration so the older technology worked with the adaptor. Customer support was immediately responsive and persistent until a resolution (and a working rotary phone!) was achieved. I appreciated how Voiply didn't shy away from supporting a niche request.
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Steph Miller
May 21, 2026
Voiply was the most competitive residential VOIP provider I could find. So far (a few months), they've been very efficient and responsive. Voice quality is very good and features are robust. Easy to set up and half the price of AT&T VOIP (1/5 of a landline). Just be sure you have at least 24 hr. power backup for your VOIP adapter and modem/router in case of a blackout.
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Dennis Cline
March 8, 2026
Voiply was the most competitive residential VOIP provider I could find. So far (a few months), they've been very efficient and responsive. Voice quality is very good and features are robust. Easy to set up and half the price of AT&T VOIP (1/5 of a landline). Just be sure you have at least 24 hr. power backup for your VOIP adapter and modem/router in case of a blackout.
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Dennis Cline
March 8, 2026
I really wanted a home phone instead of only a cell phone, and Voiply offered the perfect service. The price is reasonable and the service is exceptional; when I experienced technical issues recently, the help was immediate and thorough. My issue was solved in less than a day, and the service representative followed up personally to make sure everything had turned out alright.
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Jason Gelt
February 27, 2026
I really wanted a home phone instead of only a cell phone, and Voiply offered the perfect service. The price is reasonable and the service is exceptional; when I experienced technical issues recently, the help was immediate and thorough. My issue was solved in less than a day, and the service representative followed up personally to make sure everything had turned out alright.
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Jason Gelt
February 27, 2026
I was with another voip company for a few years. It was a disaster. I finally found VOIPLY and signed on. After being with VOIPLY for more than two years, I am thrilled to say that it is wonderful to speak to a human for great customer service. I get international calling free to most countries as well. They have great plans to suit everyone.
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Diane N
February 24, 2026
I was with another voip company for a few years. It was a disaster. I finally found VOIPLY and signed on. After being with VOIPLY for more than two years, I am thrilled to say that it is wonderful to speak to a human for great customer service. I get international calling free to most countries as well. They have great plans to suit everyone.
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Diane N
February 24, 2026
I switched to Voiply 2 years ago to cut costs, but now I wouldn’t go back to my old phone service even if it were cheaper. The few times I have needed to reach out to support (mostly user error!) they have been very knowledgeable, professional, and quick to identify and correct the issue. And now I have service anywhere with an internet connection or cell signal. Super convenient on my cell or laptop when I’m rarely at home, but my elderly father in law still can use the regular phones too. And the email transcripts of voicemails is a lifesaver! Not a single complaint except wish I had switched sooner. And call quality is NOT like old school VOIP, it is never choppy or dropping calls, sounds better and clearer and more reliable than my old landline service. Recommend 100%
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Heather Greer
February 5, 2026
I switched to Voiply 2 years ago to cut costs, but now I wouldn’t go back to my old phone service even if it were cheaper. The few times I have needed to reach out to support (mostly user error!) they have been very knowledgeable, professional, and quick to identify and correct the issue. And now I have service anywhere with an internet connection or cell signal. Super convenient on my cell or laptop when I’m rarely at home, but my elderly father in law still can use the regular phones too. And the email transcripts of voicemails is a lifesaver! Not a single complaint except wish I had switched sooner. And call quality is NOT like old school VOIP, it is never choppy or dropping calls, sounds better and clearer and more reliable than my old landline service. Recommend 100%
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Heather Greer
February 5, 2026
I've been using this service for about a year now. It was so easy to set up and I was paying about $60 a month with at&t. Its so nice to pay per year Instead of a monthly bill that was outrageous. The customer service is top notch and it can be handled through email. They reply the next day or sooner and if there is an issue they quickly resolve it.
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Nancy Synon
January 31, 2026
I've been using this service for about a year now. It was so easy to set up and I was paying about $60 a month with at&t. Its so nice to pay per year Instead of a monthly bill that was outrageous. The customer service is top notch and it can be handled through email. They reply the next day or sooner and if there is an issue they quickly resolve it.
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Nancy Synon
January 31, 2026
With our economy changing, I am trying to save anyway I can. I saw VOIPLY on line and decided to see what they had to offer, With their help, I am able to keep my landline for half the price I was paying through the "traditional cable bundle". It took a little extra help from my end with financing, but they were extremely kind and patient throughout the entire process. Highly recommend them.
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Gwen Sinclair
January 12, 2026
With our economy changing, I am trying to save anyway I can. I saw VOIPLY on line and decided to see what they had to offer, With their help, I am able to keep my landline for half the price I was paying through the "traditional cable bundle". It took a little extra help from my end with financing, but they were extremely kind and patient throughout the entire process. Highly recommend them.
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Gwen Sinclair
January 12, 2026