Available 24/7/365
Talk to an Expert
Open 24/7/365
Cartoon illustration of Nikka Pagalan

Nikka Pagalan

Nikka is a dedicated professional, passionate about excellence and achieving exceptional results. She values work-life balance, enjoy spending time with loved ones, and brings creativity and resilience to her role at Voiply.
Customer Success

As a dedicated professional, I bring a passion for excellence and a commitment to delivering exceptional results in my role. Beyond work, I believe in the importance of maintaining a well-rounded life, which includes spending quality time with my family and friends. They bring me joy and provide the balance I need to thrive both personally and professionally.

Throughout my life, I've learned the valuable lesson of patience. It has deeply impacted me, teaching me the virtue of perseverance and the power of waiting for the right moment. This principle guides my approach to challenges, both in and outside of work, enabling me to overcome obstacles with a calm and determined mindset.

While I haven't come across any specific books or resources that have significantly impacted me, I am always open to exploring new ideas and perspectives. I believe in the continuous pursuit of knowledge and personal growth, and I'm eager to learn from the experiences of others.

Working at Voiply ignites my creative side and fuels my enthusiasm. The dynamic and innovative environment here allows me to think outside the box and explore new solutions. It's exciting to be part of a company that encourages creativity and empowers employees to contribute their unique ideas and insights.

One memorable challenge I faced at work involved troubleshooting a complex issue. Despite the difficulties, I never gave up. I remained persistent, explored different approaches, and sought assistance when needed. Ultimately, my perseverance paid off, and I successfully resolved the challenge, gaining valuable problem-solving skills in the process.

The best part of my job is the sense of security it provides. Knowing that I have a stable position allows me to plan for the future and invest in my personal and professional goals. This security boosts my confidence and motivates me to strive for excellence every day.

Balancing work with my family, social life, and other commitments is crucial to me. To achieve this balance, I have developed a daily routine that allows me to allocate dedicated time to each area of my life. This structure ensures that I can fulfill my responsibilities and enjoy meaningful connections with loved ones.

Currently, I am passionate about developing a growth mindset. Embracing this philosophy allows me to continuously challenge myself, seek new opportunities for development, and push beyond my limits. I believe that growth comes from embracing change and facing challenges head-on.

To stay motivated and inspired, I adhere to the principle of "Don't Stop When You're Tired, Stop When You're Done." This mindset helps me persevere through obstacles and maintain my focus on achieving success in my profession. I find inspiration in setting goals and celebrating each milestone along the way.

For someone new at Voiply working in a similar role as mine, my advice would be to share positive feedback. Recognizing and appreciating the contributions of others fosters a supportive and collaborative work environment. By acknowledging the efforts of colleagues, we can build stronger connections and encourage a culture of excellence.

In my current role, I excel at identifying and solving problems. Through my keen observation and analytical skills, I have successfully tackled various challenges, contributing to the overall success of projects. Each accomplishment brings me a sense of fulfillment and motivates me to continue making a positive impact.

Throughout my professional development, I have been fortunate to have mentors and leaders who have made a significant impact on my journey. They instilled confidence in me, challenged me to make positive changes, and provided guidance to stay grounded.

30 DAY
MONEY BACK GUARANTEE
Rotary phone
Budget Friendly
Residential & Business Phone Service

Check out my latest posts

Exploring the Latest Trends and Innovations in VoIP

No items found.
REVIEWS

What Real People Say About Us?

Experience why Voiply has become the top-rated home phone provider, trusted by over 50,000 satisfied customers.

Very easy to set up. The support team responds promptly. Answers provided the same day. Great value.
Read more
Molly Stern
July 8, 2025
Very easy to set up. The support team responds promptly. Answers provided the same day. Great value.
S Emmons Profile Photo
Molly Stern
July 8, 2025
I had a little problem getting a transfer code from my previous phone company. Voiply was very patient with me. I received my equipment very quickly, and the transfer was processed smoothly. I have had no problems with my new plan.
Read more
S Emmons
November 14, 2025
I had a little problem getting a transfer code from my previous phone company. Voiply was very patient with me. I received my equipment very quickly, and the transfer was processed smoothly. I have had no problems with my new plan.
S Emmons Profile Photo
S Emmons
November 14, 2025
Best customer support I've seen in a phone company. 1. you get a real person on the phone 2. they called back to make sure my issue was resolved.. Amazing in this day and age.. Well Done Voiply, Bravo
Read more
Joe Reynoso
December 30, 2025
Best customer support I've seen in a phone company. 1. you get a real person on the phone 2. they called back to make sure my issue was resolved.. Amazing in this day and age.. Well Done Voiply, Bravo
S Emmons Profile Photo
Joe Reynoso
December 30, 2025
The human agent of the client service was super fast detecting a small hiccup on the answer given by the AI agent regarding my account. Without me asking or having time to do it the agent presented herself and offered immediately to review the situation... not even a couple minutes go by and I am receiving the information by email and on the live chat session. Incredible and nowadays surprisingly attentive client service. Well done.
Read more
C G
November 28, 2025
The human agent of the client service was super fast detecting a small hiccup on the answer given by the AI agent regarding my account. Without me asking or having time to do it the agent presented herself and offered immediately to review the situation... not even a couple minutes go by and I am receiving the information by email and on the live chat session. Incredible and nowadays surprisingly attentive client service. Well done.
S Emmons Profile Photo
C G
November 28, 2025
With our economy changing, I am trying to save anyway I can. I saw VOIPLY on line and decided to see what they had to offer, With their help, I am able to keep my landline for half the price I was paying through the "traditional cable bundle". It took a little extra help from my end with financing, but they were extremely kind and patient throughout the entire process. Highly recommend them.
Read more
Gwen Sinclair
January 12, 2026
With our economy changing, I am trying to save anyway I can. I saw VOIPLY on line and decided to see what they had to offer, With their help, I am able to keep my landline for half the price I was paying through the "traditional cable bundle". It took a little extra help from my end with financing, but they were extremely kind and patient throughout the entire process. Highly recommend them.
S Emmons Profile Photo
Gwen Sinclair
January 12, 2026
We recently switched our business landline to Voiply and had some issues after the porting process was complete. I contacted customer service, and they were able to resolve the issue quickly and get us up and running. The additional features provided by Voiply over a traditional landline phone are wonderful.
Read more
Vermont Christian Radio
October 27, 2025
We recently switched our business landline to Voiply and had some issues after the porting process was complete. I contacted customer service, and they were able to resolve the issue quickly and get us up and running. The additional features provided by Voiply over a traditional landline phone are wonderful.
S Emmons Profile Photo
Vermont Christian Radio
October 27, 2025
These people are really good to work with. Any time I've has the slightest issue they jump right on the problem and get it fixed quickly. I've been using Voiply for about 3 years and couldn't be happier with the product and the money I save
Read more
Antwyn Price
October 26, 2025
These people are really good to work with. Any time I've has the slightest issue they jump right on the problem and get it fixed quickly. I've been using Voiply for about 3 years and couldn't be happier with the product and the money I save
S Emmons Profile Photo
Antwyn Price
October 26, 2025
Voiply does have an A+ BBB rating. Just set it all up, was some issues with getting started, but contacted them. Initial communication was easily done through what seemed to be AI generated. Info was sent to a technician who fixed all my issues within the hour. I did not have to stay on the phone while the tech was doing their fix. Once everything was working, the tech sent me an email of his work and asked if all was good. I was able to reply, which is usually not an option to other businesses. Voiply seems to work great. Many features to learn along the way. I hope this will be a long friendship for us. I 100% would recommend this to everyone. The price is right. Just be patient for the initial set up, they are there to help, even with transferring your phone number for free, which many businesses are charging you for.
Read more
John Boardley
August 16, 2025
Voiply does have an A+ BBB rating. Just set it all up, was some issues with getting started, but contacted them. Initial communication was easily done through what seemed to be AI generated. Info was sent to a technician who fixed all my issues within the hour. I did not have to stay on the phone while the tech was doing their fix. Once everything was working, the tech sent me an email of his work and asked if all was good. I was able to reply, which is usually not an option to other businesses. Voiply seems to work great. Many features to learn along the way. I hope this will be a long friendship for us. I 100% would recommend this to everyone. The price is right. Just be patient for the initial set up, they are there to help, even with transferring your phone number for free, which many businesses are charging you for.
S Emmons Profile Photo
John Boardley
August 16, 2025
Voiply is a very professional, very organized Voip provider. My former provider was suddenly going out of business and Voiply handling the transfer from the prior business to Voiply seamlessly, quickly and answered all my questions. And here is a bonus, their Chat Box to answer questions works perfectly, accurately and even updated information on the form to port my phone number when I realized I made an mistake on the form. Wow, a Chat Box that works!!!!
Read more
Mark Tidwell
September 16, 2025
Voiply is a very professional, very organized Voip provider. My former provider was suddenly going out of business and Voiply handling the transfer from the prior business to Voiply seamlessly, quickly and answered all my questions. And here is a bonus, their Chat Box to answer questions works perfectly, accurately and even updated information on the form to port my phone number when I realized I made an mistake on the form. Wow, a Chat Box that works!!!!
S Emmons Profile Photo
Mark Tidwell
September 16, 2025