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Novelyn James
While working as part of the Chat Support team at Voiply, Novelyn focuses on generating creative ideas to satisfy the needs and concerns of the customers.
As someone who values kindness above all else, I enjoy spending my free time reading books and being with my loved ones. At Voiply, being part of the Chat Support team requires me to be creative and generate ideas that will satisfy our customers' needs and concerns. Facing the challenges of starting a new job, I have learned to ask questions and listen to my colleagues, who have been patient and willing to guide me.
For me, the best part of my role is representing Voiply and transforming potential customers into loyal customers. Balancing work with family, social, and other commitments is all about effective time management and setting clear boundaries.
Although I am not currently focused on any particular projects or causes, the protection of the environment through sustainable practices is very meaningful to me.
Adaptability and continuous learning are my unique skills, developed through working in roles that were dissimilar to my degrees. Throughout my life and academic career, my mother and my teachers have had a significant impact on my professional development. I believe that further education and involvement in the industry are essential to staying relevant and up-to-date with current trends.
A government employee was my childhood dream profession. However, the valuable lessons and values imparted to me by the people around me have made me a more well-rounded individual, and I'm convinced it has led me to where I am now.
REVIEWS
What Real People Say About Us?
Experience why Voiply has become the top-rated home phone provider, trusted by over 50,000 satisfied customers.
We have cut the cord with Xfinity’s ever raising prices for over 6 months now by using Voiply phone system. It was VERY easy to set up and works fine. We had an issue with not showing caller ID after 6 months and it was resolved within a day. I will definitely continue to extend our membership beyond the 1 year that we initially signed up.
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Rox Guarino
August 21, 2025
We have cut the cord with Xfinity’s ever raising prices for over 6 months now by using Voiply phone system. It was VERY easy to set up and works fine. We had an issue with not showing caller ID after 6 months and it was resolved within a day. I will definitely continue to extend our membership beyond the 1 year that we initially signed up.
Rox Guarino
August 21, 2025
I recently became a voiply customer. The initial set up was simple. However I had a hard time receiving calls. I call the help desk. The first tech had some problems, but put in a help ticket. I received an email from the second tech. They had no problem fixing my issue. The phone now works as it should.
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Donnelll Hanson
December 8, 2025
I recently became a voiply customer. The initial set up was simple. However I had a hard time receiving calls. I call the help desk. The first tech had some problems, but put in a help ticket. I received an email from the second tech. They had no problem fixing my issue. The phone now works as it should.
Donnelll Hanson
December 8, 2025
One could not ask for a better voip then Voiply. I have been a customer for many years and never experienced any issues at all, until this this year between Christmas and New Years. I was not receiving incoming calls and called for assistance. One would think, and most likely expect that during this time of the season help would not be forth coming. WRONG. The tech help desk solved the issue on the call back on a day between Christmas and New Years. Solved the issue, called in on the line, left a message and life was good again. Voiply takes problems seriously and solves them as soon as possible. One GREAT company with customer service in mind. And as a bonus their plans are very affordable and reasonable.
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Denis Stewart
January 3, 2026
One could not ask for a better voip then Voiply. I have been a customer for many years and never experienced any issues at all, until this this year between Christmas and New Years. I was not receiving incoming calls and called for assistance. One would think, and most likely expect that during this time of the season help would not be forth coming. WRONG. The tech help desk solved the issue on the call back on a day between Christmas and New Years. Solved the issue, called in on the line, left a message and life was good again. Voiply takes problems seriously and solves them as soon as possible. One GREAT company with customer service in mind. And as a bonus their plans are very affordable and reasonable.
Denis Stewart
January 3, 2026
Due to my absence for 5 months, I had discontinued my internet service with another provider. To my surprise, voicemail was still working during this time and I was immediately notified via email whenever a call came in. The messages that were left showed up in detail which I appreciated. Upon reactivation of the modem for internet with that other provider, I had an issue with the phone connection. I contacted Voiply which fixed the problem within a relatively short time. I am very satisfied with the service that I received.
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Christina Papacostas
September 29, 2025
Due to my absence for 5 months, I had discontinued my internet service with another provider. To my surprise, voicemail was still working during this time and I was immediately notified via email whenever a call came in. The messages that were left showed up in detail which I appreciated. Upon reactivation of the modem for internet with that other provider, I had an issue with the phone connection. I contacted Voiply which fixed the problem within a relatively short time. I am very satisfied with the service that I received.
Christina Papacostas
September 29, 2025
The customer service I have experienced as a new user has been fabulous. A quick chat with an AI bot and before I knew it the team was on it and fixed it all quickly.
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Robert Cheff
August 9, 2025
The customer service I have experienced as a new user has been fabulous. A quick chat with an AI bot and before I knew it the team was on it and fixed it all quickly.
Robert Cheff
August 9, 2025
We recently switched our business landline to Voiply and had some issues after the porting process was complete. I contacted customer service, and they were able to resolve the issue quickly and get us up and running. The additional features provided by Voiply over a traditional landline phone are wonderful.
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Vermont Christian Radio
October 27, 2025
We recently switched our business landline to Voiply and had some issues after the porting process was complete. I contacted customer service, and they were able to resolve the issue quickly and get us up and running. The additional features provided by Voiply over a traditional landline phone are wonderful.
Vermont Christian Radio
October 27, 2025
I recently signed up for Voiply and the setup and install was extremely easy and worked beautifully right out of the box. The calls are clear and sound very good. The Voiply web settings are also easy to navigate and there are lots of options to customize our phone settings.
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Warner & Leah McClure
December 22, 2025
I recently signed up for Voiply and the setup and install was extremely easy and worked beautifully right out of the box. The calls are clear and sound very good. The Voiply web settings are also easy to navigate and there are lots of options to customize our phone settings.
Warner & Leah McClure
December 22, 2025
They are great company in that they try very hard but they still have some things to learn like when a customer ask for an instruction manual so they would know how to use the mobile app and the portal and all the other stuff the phone the system over 9 times and I still have not gotten the owners manual or any way to figure it out on my own.
I finally used the portal instead of the mobile app today and it was like a miracle. It changed everything. I thought I was dumb or my phone was broken because nothing was working very well on the mobile app. When I got over to the portal everything worked fantastically. Voiply is fantastic. I was paying $10 a month with Xfinity and $240 on top of that to have TV service and a landline or VoIP. So you offer the phone for like $16 and all the other companies wanted $40 for a phone. So you guys are about the best deal in the market. It took a while to get the phone to work properly because it was getting ported over and so forth but I understand that. And then once it was working it's been fantastic I really love it. I got rid of Xfinity and I gained a good partner in voiply! I'm still loving the voiply service. I request today owners manual and they sent it to me right away. My new puppy loves it too!
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Taylor Gray
November 9, 2025
They are great company in that they try very hard but they still have some things to learn like when a customer ask for an instruction manual so they would know how to use the mobile app and the portal and all the other stuff the phone the system over 9 times and I still have not gotten the owners manual or any way to figure it out on my own.
I finally used the portal instead of the mobile app today and it was like a miracle. It changed everything. I thought I was dumb or my phone was broken because nothing was working very well on the mobile app. When I got over to the portal everything worked fantastically. Voiply is fantastic. I was paying $10 a month with Xfinity and $240 on top of that to have TV service and a landline or VoIP. So you offer the phone for like $16 and all the other companies wanted $40 for a phone. So you guys are about the best deal in the market. It took a while to get the phone to work properly because it was getting ported over and so forth but I understand that. And then once it was working it's been fantastic I really love it. I got rid of Xfinity and I gained a good partner in voiply! I'm still loving the voiply service. I request today owners manual and they sent it to me right away. My new puppy loves it too!
Taylor Gray
November 9, 2025
After almost five years of trouble-free service, my Voiply connection failed. I visited the website and chatted with a robot, who instructed me to check all my wire connections. I thought, That's what they all tell you, and it never solves the problem." The robot connected me with a live agent who told me to check all my wire connections. She was more insistent than the robot and eventually determined that the connection to my modem was faulty. I connected the cable to a different port, and the system was restored. The moral of the story....Listen to your agent. She knows more than you do and is there to help you.
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John Cronin
November 15, 2025
After almost five years of trouble-free service, my Voiply connection failed. I visited the website and chatted with a robot, who instructed me to check all my wire connections. I thought, That's what they all tell you, and it never solves the problem." The robot connected me with a live agent who told me to check all my wire connections. She was more insistent than the robot and eventually determined that the connection to my modem was faulty. I connected the cable to a different port, and the system was restored. The moral of the story....Listen to your agent. She knows more than you do and is there to help you.
John Cronin
November 15, 2025