Technology Can Help

Communications are Crucial During COVID-19

With the onset of the COVID-19 pandemic, many small businesses have been forced to shut down their offices and work remotely. This has not been an easy change due to its unprecedented and unfamiliar nature.

For a while, most businesses were mandated to shut down completely. While the world is slowly re-opening most are continuing to stay remote with some even permanently.

During a global pandemic, your priority, naturally, is the safety of your employees and customers. However, in this uncertain period, consistent business is also a huge concern.

When your work model has been shifted from an in-office model to a work from home model, you need a reliable communication system. A reliable VoIP phone service is particularly useful if your business provides sales and customer support services. VoIP phone services are superior due to their flexibility and features which let users stay connected with any device.

Our Technology Can Help.

When you are involved in remote customer support, it is far from ideal to rely solely on network availability. VoIP phone service gives the flexibility and mobility that traditional phone service does not. By using the internet, it allows the usage of Voice over IP from anywhere via phones, laptops, or smart devices of the user.

During COVID-19, with so many people stuck in different areas of the city, you cannot fully trust or depend on traditional phone service for effective communication. It’s also important to note that most business save when switching to VoIP service.

Voiply provides a reliable business phone system. With the purchase of our WiFi phones, in order to create a dependable communication system, you simply connect it to WiFi and start making calls. Voiply offers unlimited calling within the United States, Canada, and 50+ countries starting at $11.16 per month.

We also have additional features such as voice to email, HD voice call, online fax, detailed call logs, etc that make business calls convenient.  Your employees can use the mobile/desktop Voiply app to confidently support customers in the safety of their homes.

IVR or Interactive Voice Response enables customers to connect with the business' host system through configurable voice menus in real-time. It does not require human intervention, and you can program customized greetings for a user-friendly experience. It can handle a high volume of calls, making it an excellent asset specifically on the busy days of the business. The use of IVR allows you to handle call flow efficiently, especially if no one is available. It is also a great way to handle calls outside the work hours and prevent the possible loss of valuable business.

With IVR technology, issues can be resolved faster as calls can immediately be redirected to the team or department most capable of handling the problem. Using IVR reduces human agents and thus, minimizes operational costs.

Utilizing an IVR system also improves customer experience as they can get specified information at any time of the day. Additionally, it allows you to change and reconfigure the phone system to manage staff availability. Moreover, the application of IVR allows smooth communication with customers via SMS or chat through your website.

The COVID-19 pandemic is a time when many feel as though life and services have come to an unwelcome halt. Make your customers feel taken care of by implementing our reliable phone system and fantastic service.