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E911 address: why accuracy is important

landline phone
Written by
Shea Georgetti
Published on
December 22, 2025
Read Time
6
min read time
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What is E911 and why is it better?

E911 stands for Enhanced 911, and it is the part of the 911 service that automatically ties your telephone number to your registered E911 address when placing emergency calls.

With basic 911 calls, the operator does not have access to any information other than what you provide. Imagine someone having an emergency, they dialed 911 to get help but for some reason, he could not provide their physical address to the operator; either he panicked, his phone died, or was spotted by a felon. The operator, despite the willingness to help, cannot dispatch any emergency responders. However, with E911, 911 operators will receive the automatic location information of the caller, thus may still dispatch immediate help to the caller's address. The day is saved!

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Emergency vehicle, ambulance, fire truck

Who uses E911?

Everyone should use E911, including private individuals, small to large businesses, universities, medical schools, and large business campuses. Think about the thousands of visitors to this place at the right time. The E911 system provides the necessary information to contact the emergency responders; this system provides more reliable services than normal 911. The E111 is a huge improvement over normal 911. Businesses must be prepared for disasters. Emergency response teams can find out when they reach the most vulnerable people using the e911, allowing them access to them at an efficient rate.

Unfortunately, a few people do not provide an accurate address (or use a P.O. Box as their billing address) when they sign up for phone service. When placing emergency calls, they may still get emergency help but not without providing their location to the operator. If for some reason, they are unable to do so, emergency services will have no way of locating them.

Are E911 chips real and can't they just track my address using it?

E911 chips do not exist. No one on the internet can track your location and send it to them. E911 is a system and not equipment. During a phone-based emergency call, the President issued a warning about the chip on his smartphone. Contrary to popular belief, Presidents have no power to send Presidential Alert systems, whereas wireless alert systems (WAS) do. The WEA is a one-way notification system that alerts us of Amber Alerts and Weather Emergency. Unlike the second scenario that only affects affected areas, the Presidential Alerts are delivered simultaneously throughout the whole of the country.

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GPS location, automatic tracking

Your E911 address and privacy

Phone providers are responsible for making sure the caller's telephone number is tied with their current address for the e911 service. Your address is safely stored in your provider's system and will only be provided to emergency personnel during an emergency. Unfortunately, the set address does not repopulate in the event the address changes. So if you just moved to another address, be sure to update your phone service provider of your new location.

VoIP E911 Solutions

A new report from Federal Communications Commission (FCC) calls for the use of all VoIP service providers for emergencies if possible. 911 systems were originally created for landlines so it is accessed from traditional phone firms. Unfortunately, the 911 systems and VoIP technologies are in no way symmetric. Fortunately, several VoIP provider upgrades are being implemented and new technologies are being developed along with new legislation that creates functional workarounds such as VoIP E911, which is a system that delivers 911 emergency services to VoIP (Voice over Internet Protocol) phone users. With VoIP E911, VoIP services can offer their customers the same level of protection from emergencies as traditional landline phone users have.

How does VoIP E911 work?

When a 911 emergency call is placed from a VoIP phone, the VoIP E911 service provider sends the caller's location information to the nearest emergency response center. This information allows emergency responders to reach the caller as quickly as possible.

What are the benefits of VoIP E911?

VoIP E911 offers several benefits for VoIP phone users, including:

• Faster emergency response times.

• The ability to call 911 from any location.

• Enhanced protection in the event of an emergency.

Ambulance driving at high speed with flashing lights, captured in motion blur.
Emergency vehicle, ambulance, speeding

Is VoIP E911 available in all areas?

Unfortunately, VoIP E911 is not available in all areas. However, the phone numbers of areas where VoIP E911 is available is growing every day.

What are the costs associated with VoIP E911?

The cost of VoIP E911 service varies depending on the provider. Some providers charge a small fee for the service.

Is VoIP E911 compatible with my VoIP phone?

Yes, VoIP E911 is compatible with most VoIP phones. However, it is always best to check with your provider to be sure.

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VoIPLy location, address

What should I do if I need to make a 911 emergency call from my VoIP phone?

Simply dial 911 and the call will be routed to the nearest emergency response center. You can then give the dispatcher information relevant to the emergency such as the nature of the emergency, your name, and location so that the needed responders are better prepared and can reach you as quickly as possible.

VoIPLy's E911 solutions.

When signing up for a VoIPLy account, VoIPLy automatically ties your phone to your billing address, which enables the e911 service on your phone, so be sure to provide an accurate address. Your E911 address can be viewed or changed from your VoIPLy account's portal, see the steps below:

1) Log in to your portal and click the E911 icon.

Screenshot of a phone number settings interface with an arrow pointing to the E911 button.
Edit E911 info

2) Edit or view your E911 info from the pop-up box. Hit Verify Changes once you are done with your updates.

Form titled “Edit Registered E911 Location” showing fields for address details and a “Verify Changes” button.
Edit E911 Address and Info

For questions, additional assistance and other concerns, please feel free to talk to our Support Team. Thank you for choosing VoIPLy!

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Shea Georgetti
Shea Georgetti is a co-founder and CEO at Voiply, where he leads a team dedicated to transforming communication in businesses. Inspired by books like Atomic Habits, The One Thing, and Goodbye Things, Shea values patience and positivity.
Co-founder and CEO
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I am impressed with VOIPLY so far, particularly with their support of a novice like me in porting my old cellphone number into our VOIP service. I gather some people at Voiply wear several hats, which is typical in a startup company. I hope Voiply can latch onto some other useful services to help grow the organization.
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I am impressed with VOIPLY so far, particularly with their support of a novice like me in porting my old cellphone number into our VOIP service. I gather some people at Voiply wear several hats, which is typical in a startup company. I hope Voiply can latch onto some other useful services to help grow the organization.
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August 21, 2025
We have cut the cord with Xfinity’s ever raising prices for over 6 months now by using Voiply phone system. It was VERY easy to set up and works fine. We had an issue with not showing caller ID after 6 months and it was resolved within a day. I will definitely continue to extend our membership beyond the 1 year that we initially signed up.
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I changed internet providers to T-MOBILE and was sent a 5G Gateway router. I read that there were issues because it has to be configured to Voiply.On two occasions I could not receive or call out with Voiply and had to use my cell phone. I contacted customer service and they fixed the issue and told me what to do if it happens again on my end and if that doesn't work call customer support. They were easy to work with for someone that's a senior and not computer savvy.
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December 23, 2025
I changed internet providers to T-MOBILE and was sent a 5G Gateway router. I read that there were issues because it has to be configured to Voiply.On two occasions I could not receive or call out with Voiply and had to use my cell phone. I contacted customer service and they fixed the issue and told me what to do if it happens again on my end and if that doesn't work call customer support. They were easy to work with for someone that's a senior and not computer savvy.
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Jason Church
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I spent nearly a year to find a decent service to transfer my Skype number. After much research I found VIOPLY and decided to port and park the number for the time being. The price is extremely good, settings are simple, porting is well supported. The AI assistant is quite useful and will transfer you to human support quickly when needed. Human support options offer chat, email, and phone so it is extremely convenient, and the chat support I received was excellent. My skype number porting is still in process but assuming all goes well this is a very useful and economical service with a variety of free and add-on services easy to choose from. Highly recommend. Quick update, my port completed after a second day with some quick support. Very pleased I can cost effectively keep my long-time Skype number.
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I love having a home phone again! I have a middle schooler and I wanted to put off devices for my child and this is meeting our needs and it's also so fun to have a family phone again in case we can't find our cell phones for emergencies. More independence for my kid and more secure feeling for mom and dad! Win win. The quality of the calls is great too.
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