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E911 address: why accuracy is important

landline phone
Written by
Shea Georgetti
Published on
December 22, 2025
Read Time
6
min read time
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What is E911 and why is it better?

E911 stands for Enhanced 911, and it is the part of the 911 service that automatically ties your telephone number to your registered E911 address when placing emergency calls.

With basic 911 calls, the operator does not have access to any information other than what you provide. Imagine someone having an emergency, they dialed 911 to get help but for some reason, he could not provide their physical address to the operator; either he panicked, his phone died, or was spotted by a felon. The operator, despite the willingness to help, cannot dispatch any emergency responders. However, with E911, 911 operators will receive the automatic location information of the caller, thus may still dispatch immediate help to the caller's address. The day is saved!

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Emergency vehicle, ambulance, fire truck

Who uses E911?

Everyone should use E911, including private individuals, small to large businesses, universities, medical schools, and large business campuses. Think about the thousands of visitors to this place at the right time. The E911 system provides the necessary information to contact the emergency responders; this system provides more reliable services than normal 911. The E111 is a huge improvement over normal 911. Businesses must be prepared for disasters. Emergency response teams can find out when they reach the most vulnerable people using the e911, allowing them access to them at an efficient rate.

Unfortunately, a few people do not provide an accurate address (or use a P.O. Box as their billing address) when they sign up for phone service. When placing emergency calls, they may still get emergency help but not without providing their location to the operator. If for some reason, they are unable to do so, emergency services will have no way of locating them.

Are E911 chips real and can't they just track my address using it?

E911 chips do not exist. No one on the internet can track your location and send it to them. E911 is a system and not equipment. During a phone-based emergency call, the President issued a warning about the chip on his smartphone. Contrary to popular belief, Presidents have no power to send Presidential Alert systems, whereas wireless alert systems (WAS) do. The WEA is a one-way notification system that alerts us of Amber Alerts and Weather Emergency. Unlike the second scenario that only affects affected areas, the Presidential Alerts are delivered simultaneously throughout the whole of the country.

Hand pointing at a detailed transit or city map on a backlit display.
GPS location, automatic tracking

Your E911 address and privacy

Phone providers are responsible for making sure the caller's telephone number is tied with their current address for the e911 service. Your address is safely stored in your provider's system and will only be provided to emergency personnel during an emergency. Unfortunately, the set address does not repopulate in the event the address changes. So if you just moved to another address, be sure to update your phone service provider of your new location.

VoIP E911 Solutions

A new report from Federal Communications Commission (FCC) calls for the use of all VoIP service providers for emergencies if possible. 911 systems were originally created for landlines so it is accessed from traditional phone firms. Unfortunately, the 911 systems and VoIP technologies are in no way symmetric. Fortunately, several VoIP provider upgrades are being implemented and new technologies are being developed along with new legislation that creates functional workarounds such as VoIP E911, which is a system that delivers 911 emergency services to VoIP (Voice over Internet Protocol) phone users. With VoIP E911, VoIP services can offer their customers the same level of protection from emergencies as traditional landline phone users have.

How does VoIP E911 work?

When a 911 emergency call is placed from a VoIP phone, the VoIP E911 service provider sends the caller's location information to the nearest emergency response center. This information allows emergency responders to reach the caller as quickly as possible.

What are the benefits of VoIP E911?

VoIP E911 offers several benefits for VoIP phone users, including:

• Faster emergency response times.

• The ability to call 911 from any location.

• Enhanced protection in the event of an emergency.

Ambulance driving at high speed with flashing lights, captured in motion blur.
Emergency vehicle, ambulance, speeding

Is VoIP E911 available in all areas?

Unfortunately, VoIP E911 is not available in all areas. However, the phone numbers of areas where VoIP E911 is available is growing every day.

What are the costs associated with VoIP E911?

The cost of VoIP E911 service varies depending on the provider. Some providers charge a small fee for the service.

Is VoIP E911 compatible with my VoIP phone?

Yes, VoIP E911 is compatible with most VoIP phones. However, it is always best to check with your provider to be sure.

Screenshot of a city map with a location pin marking Voiply near Allegheny County Courthouse.
VoIPLy location, address

What should I do if I need to make a 911 emergency call from my VoIP phone?

Simply dial 911 and the call will be routed to the nearest emergency response center. You can then give the dispatcher information relevant to the emergency such as the nature of the emergency, your name, and location so that the needed responders are better prepared and can reach you as quickly as possible.

VoIPLy's E911 solutions.

When signing up for a VoIPLy account, VoIPLy automatically ties your phone to your billing address, which enables the e911 service on your phone, so be sure to provide an accurate address. Your E911 address can be viewed or changed from your VoIPLy account's portal, see the steps below:

1) Log in to your portal and click the E911 icon.

Screenshot of a phone number settings interface with an arrow pointing to the E911 button.
Edit E911 info

2) Edit or view your E911 info from the pop-up box. Hit Verify Changes once you are done with your updates.

Form titled “Edit Registered E911 Location” showing fields for address details and a “Verify Changes” button.
Edit E911 Address and Info

For questions, additional assistance and other concerns, please feel free to talk to our Support Team. Thank you for choosing VoIPLy!

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Cartoon of Shea Georgetti
Shea Georgetti
Shea Georgetti is a co-founder and CEO at Voiply, where he leads a team dedicated to transforming communication in businesses. Inspired by books like Atomic Habits, The One Thing, and Goodbye Things, Shea values patience and positivity.
Co-founder and CEO
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Hey guys, Voiply? Who, What Never heard of this company but I’m glad I ran across them. Saving me money on my telephone service. Sounds mickey mouse but far from it. Quality A+ Clarity A+ Ease to hook up A+ . If you’re getting your current number ported over, and after you connected the color coded wires, only 3 no big deal and you try to make a call and can’t don’t panic and think you made a mistake by switching don’t, it only takes a few days to get it running and what’s cool it rings also on your cell phone. Never have to wait at home for an important call. I’m excited with Volply and using my telephone bill savings to super size my next McDonald’s order with the extra money I’m saving. Roger D
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Dan McInnis
August 19, 2025
Hey guys, Voiply? Who, What Never heard of this company but I’m glad I ran across them. Saving me money on my telephone service. Sounds mickey mouse but far from it. Quality A+ Clarity A+ Ease to hook up A+ . If you’re getting your current number ported over, and after you connected the color coded wires, only 3 no big deal and you try to make a call and can’t don’t panic and think you made a mistake by switching don’t, it only takes a few days to get it running and what’s cool it rings also on your cell phone. Never have to wait at home for an important call. I’m excited with Volply and using my telephone bill savings to super size my next McDonald’s order with the extra money I’m saving. Roger D
Dan McInnis
August 19, 2025
I recently became a voiply customer. The initial set up was simple. However I had a hard time receiving calls. I call the help desk. The first tech had some problems, but put in a help ticket. I received an email from the second tech. They had no problem fixing my issue. The phone now works as it should.
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Donnelll Hanson
December 8, 2025
I recently became a voiply customer. The initial set up was simple. However I had a hard time receiving calls. I call the help desk. The first tech had some problems, but put in a help ticket. I received an email from the second tech. They had no problem fixing my issue. The phone now works as it should.
Donnelll Hanson
December 8, 2025
Voiply is a very professional, very organized Voip provider. My former provider was suddenly going out of business and Voiply handling the transfer from the prior business to Voiply seamlessly, quickly and answered all my questions. And here is a bonus, their Chat Box to answer questions works perfectly, accurately and even updated information on the form to port my phone number when I realized I made an mistake on the form. Wow, a Chat Box that works!!!!
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Mark Tidwell
September 16, 2025
Voiply is a very professional, very organized Voip provider. My former provider was suddenly going out of business and Voiply handling the transfer from the prior business to Voiply seamlessly, quickly and answered all my questions. And here is a bonus, their Chat Box to answer questions works perfectly, accurately and even updated information on the form to port my phone number when I realized I made an mistake on the form. Wow, a Chat Box that works!!!!
Mark Tidwell
September 16, 2025
After almost five years of trouble-free service, my Voiply connection failed. I visited the website and chatted with a robot, who instructed me to check all my wire connections. I thought, That's what they all tell you, and it never solves the problem." The robot connected me with a live agent who told me to check all my wire connections. She was more insistent than the robot and eventually determined that the connection to my modem was faulty. I connected the cable to a different port, and the system was restored. The moral of the story....Listen to your agent. She knows more than you do and is there to help you.
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John Cronin
November 15, 2025
After almost five years of trouble-free service, my Voiply connection failed. I visited the website and chatted with a robot, who instructed me to check all my wire connections. I thought, That's what they all tell you, and it never solves the problem." The robot connected me with a live agent who told me to check all my wire connections. She was more insistent than the robot and eventually determined that the connection to my modem was faulty. I connected the cable to a different port, and the system was restored. The moral of the story....Listen to your agent. She knows more than you do and is there to help you.
John Cronin
November 15, 2025
For those considering VOIPLY, let me tell you this has been a great change from my previous VOIP service. The clarity has improved ten fold and so far haven’t had any issues with VOIPLY. THE $8.95 charge is somewhat misleading because it does not include other taxes and fee charges which amounts to a total of around $16per month which is still very reasonable compared to cell phone plans and even more on land line charges. I would definitely recommend VOIPLY as your home phone plan.
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Ronald Pantier
September 21, 2025
For those considering VOIPLY, let me tell you this has been a great change from my previous VOIP service. The clarity has improved ten fold and so far haven’t had any issues with VOIPLY. THE $8.95 charge is somewhat misleading because it does not include other taxes and fee charges which amounts to a total of around $16per month which is still very reasonable compared to cell phone plans and even more on land line charges. I would definitely recommend VOIPLY as your home phone plan.
Ronald Pantier
September 21, 2025
We used Voiply service for many years with trouble free service. When it came time to cancel our service (just don’t use the land line anymore) they made this very simple to do. If we ever need a landline again we will definitely be back!
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Sam Harris
August 8, 2025
We used Voiply service for many years with trouble free service. When it came time to cancel our service (just don’t use the land line anymore) they made this very simple to do. If we ever need a landline again we will definitely be back!
Sam Harris
August 8, 2025
Great Customer Service with immediate responses to register my adapter. I would recommend their telephone service just for their customer service. The Sound is very clear on the initial phone calls I did make, and I am very satisfied with the Set-up process, the convenient app, and their easy to use customer portal.
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Macy-Ann
September 22, 2025
Great Customer Service with immediate responses to register my adapter. I would recommend their telephone service just for their customer service. The Sound is very clear on the initial phone calls I did make, and I am very satisfied with the Set-up process, the convenient app, and their easy to use customer portal.
Macy-Ann
September 22, 2025
Called on Thur. 12/18/25@ 10:05 AM about our phone ringing once and going to voice mail. They checked the things they could all was good on our end, I was told they would make a ticket for repairs. At appox. 6:00 that evening we received a call from VOIPLY matter was all fixed and verifying problem was fixed. we are very happy with VOIPLY
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Michele Chase
December 20, 2025
Called on Thur. 12/18/25@ 10:05 AM about our phone ringing once and going to voice mail. They checked the things they could all was good on our end, I was told they would make a ticket for repairs. At appox. 6:00 that evening we received a call from VOIPLY matter was all fixed and verifying problem was fixed. we are very happy with VOIPLY
Michele Chase
December 20, 2025
I had a problem with the phone system. No messages and no dial tone. Got in touch with Voiply and they worked with me to get the system up and running. They worked with me to reset the box a couple of times and we had the system up and running shortly after that. The people that helped took their time and helped me to find how to adapter running again. Thanks for the help.
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David Lehmann
November 19, 2025
I had a problem with the phone system. No messages and no dial tone. Got in touch with Voiply and they worked with me to get the system up and running. They worked with me to reset the box a couple of times and we had the system up and running shortly after that. The people that helped took their time and helped me to find how to adapter running again. Thanks for the help.
David Lehmann
November 19, 2025