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E911 address: why accuracy is important

landline phone
Written by
Shea Georgetti
Published on
December 22, 2025
Read Time
6
min read time
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What is E911 and why is it better?

E911 stands for Enhanced 911, and it is the part of the 911 service that automatically ties your telephone number to your registered E911 address when placing emergency calls.

With basic 911 calls, the operator does not have access to any information other than what you provide. Imagine someone having an emergency, they dialed 911 to get help but for some reason, he could not provide their physical address to the operator; either he panicked, his phone died, or was spotted by a felon. The operator, despite the willingness to help, cannot dispatch any emergency responders. However, with E911, 911 operators will receive the automatic location information of the caller, thus may still dispatch immediate help to the caller's address. The day is saved!

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Emergency vehicle, ambulance, fire truck

Who uses E911?

Everyone should use E911, including private individuals, small to large businesses, universities, medical schools, and large business campuses. Think about the thousands of visitors to this place at the right time. The E911 system provides the necessary information to contact the emergency responders; this system provides more reliable services than normal 911. The E111 is a huge improvement over normal 911. Businesses must be prepared for disasters. Emergency response teams can find out when they reach the most vulnerable people using the e911, allowing them access to them at an efficient rate.

Unfortunately, a few people do not provide an accurate address (or use a P.O. Box as their billing address) when they sign up for phone service. When placing emergency calls, they may still get emergency help but not without providing their location to the operator. If for some reason, they are unable to do so, emergency services will have no way of locating them.

Are E911 chips real and can't they just track my address using it?

E911 chips do not exist. No one on the internet can track your location and send it to them. E911 is a system and not equipment. During a phone-based emergency call, the President issued a warning about the chip on his smartphone. Contrary to popular belief, Presidents have no power to send Presidential Alert systems, whereas wireless alert systems (WAS) do. The WEA is a one-way notification system that alerts us of Amber Alerts and Weather Emergency. Unlike the second scenario that only affects affected areas, the Presidential Alerts are delivered simultaneously throughout the whole of the country.

Hand pointing at a detailed transit or city map on a backlit display.
GPS location, automatic tracking

Your E911 address and privacy

Phone providers are responsible for making sure the caller's telephone number is tied with their current address for the e911 service. Your address is safely stored in your provider's system and will only be provided to emergency personnel during an emergency. Unfortunately, the set address does not repopulate in the event the address changes. So if you just moved to another address, be sure to update your phone service provider of your new location.

VoIP E911 Solutions

A new report from Federal Communications Commission (FCC) calls for the use of all VoIP service providers for emergencies if possible. 911 systems were originally created for landlines so it is accessed from traditional phone firms. Unfortunately, the 911 systems and VoIP technologies are in no way symmetric. Fortunately, several VoIP provider upgrades are being implemented and new technologies are being developed along with new legislation that creates functional workarounds such as VoIP E911, which is a system that delivers 911 emergency services to VoIP (Voice over Internet Protocol) phone users. With VoIP E911, VoIP services can offer their customers the same level of protection from emergencies as traditional landline phone users have.

How does VoIP E911 work?

When a 911 emergency call is placed from a VoIP phone, the VoIP E911 service provider sends the caller's location information to the nearest emergency response center. This information allows emergency responders to reach the caller as quickly as possible.

What are the benefits of VoIP E911?

VoIP E911 offers several benefits for VoIP phone users, including:

• Faster emergency response times.

• The ability to call 911 from any location.

• Enhanced protection in the event of an emergency.

Ambulance driving at high speed with flashing lights, captured in motion blur.
Emergency vehicle, ambulance, speeding

Is VoIP E911 available in all areas?

Unfortunately, VoIP E911 is not available in all areas. However, the phone numbers of areas where VoIP E911 is available is growing every day.

What are the costs associated with VoIP E911?

The cost of VoIP E911 service varies depending on the provider. Some providers charge a small fee for the service.

Is VoIP E911 compatible with my VoIP phone?

Yes, VoIP E911 is compatible with most VoIP phones. However, it is always best to check with your provider to be sure.

Screenshot of a city map with a location pin marking Voiply near Allegheny County Courthouse.
VoIPLy location, address

What should I do if I need to make a 911 emergency call from my VoIP phone?

Simply dial 911 and the call will be routed to the nearest emergency response center. You can then give the dispatcher information relevant to the emergency such as the nature of the emergency, your name, and location so that the needed responders are better prepared and can reach you as quickly as possible.

VoIPLy's E911 solutions.

When signing up for a VoIPLy account, VoIPLy automatically ties your phone to your billing address, which enables the e911 service on your phone, so be sure to provide an accurate address. Your E911 address can be viewed or changed from your VoIPLy account's portal, see the steps below:

1) Log in to your portal and click the E911 icon.

Screenshot of a phone number settings interface with an arrow pointing to the E911 button.
Edit E911 info

2) Edit or view your E911 info from the pop-up box. Hit Verify Changes once you are done with your updates.

Form titled “Edit Registered E911 Location” showing fields for address details and a “Verify Changes” button.
Edit E911 Address and Info

For questions, additional assistance and other concerns, please feel free to talk to our Support Team. Thank you for choosing VoIPLy!

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Cartoon of Shea Georgetti
Shea Georgetti
Shea Georgetti is a co-founder and CEO at Voiply, where he leads a team dedicated to transforming communication in businesses. Inspired by books like Atomic Habits, The One Thing, and Goodbye Things, Shea values patience and positivity.
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I have recently gotten Voiply as a home telephone and I am very happy with my purchase. It was very easy to set up and is very affordable. I am very pleased with this service.
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I have recently gotten Voiply as a home telephone and I am very happy with my purchase. It was very easy to set up and is very affordable. I am very pleased with this service.
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These people are really good to work with. Any time I've has the slightest issue they jump right on the problem and get it fixed quickly. I've been using Voiply for about 3 years and couldn't be happier with the product and the money I save
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January 11, 2026
I had moved from a previous VoIP service provider. I was concerned that the services wouldn't be as "good". I'm supper happy that I was wrong. Service has been very good, Support is have very helpful and feature and updates of the service are still coming. With other provider that I have 15 years. Nothing changed price keep going up. I'm so glad I made the change.
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Voiply does have an A+ BBB rating. Just set it all up, was some issues with getting started, but contacted them. Initial communication was easily done through what seemed to be AI generated. Info was sent to a technician who fixed all my issues within the hour. I did not have to stay on the phone while the tech was doing their fix. Once everything was working, the tech sent me an email of his work and asked if all was good. I was able to reply, which is usually not an option to other businesses. Voiply seems to work great. Many features to learn along the way. I hope this will be a long friendship for us. I 100% would recommend this to everyone. The price is right. Just be patient for the initial set up, they are there to help, even with transferring your phone number for free, which many businesses are charging you for.
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John Boardley
August 16, 2025
Voiply does have an A+ BBB rating. Just set it all up, was some issues with getting started, but contacted them. Initial communication was easily done through what seemed to be AI generated. Info was sent to a technician who fixed all my issues within the hour. I did not have to stay on the phone while the tech was doing their fix. Once everything was working, the tech sent me an email of his work and asked if all was good. I was able to reply, which is usually not an option to other businesses. Voiply seems to work great. Many features to learn along the way. I hope this will be a long friendship for us. I 100% would recommend this to everyone. The price is right. Just be patient for the initial set up, they are there to help, even with transferring your phone number for free, which many businesses are charging you for.
John Boardley
August 16, 2025
I want to tell all these people who is looking for a good VoIP phone service to check Voiply. I was looking at a lot of services, and I found this phone service due to what they had to offer. I went with service and placed my service order with them. Everything what is on their site is true. I had to take care of some issues with my internet service and had to cancel the service. I got in contact with them and asked to have the service canceled. Botton line there was no problem at all. They were very fast to respond back and took care of it and also was emailing every step of the way on the cancelation and refund. The big thing is what I liked about this service company they never gave me a song and dance to why or give any pressure trying to keep me. Other company want your whole profile and then they press you to connect with them. I would recommend this service company for the customer satisfaction they provide. You can read some feedback about problem when it comes time to cancel a service, but from what i went thought this company they are NOT that type. I'm saying this from the experience I had. I will for sure go with this phone service company once all the issues I'm dealing with gets fixed. You can decide for yourself and at least give they a try. JERRY......
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JERRY P
October 1, 2025
I want to tell all these people who is looking for a good VoIP phone service to check Voiply. I was looking at a lot of services, and I found this phone service due to what they had to offer. I went with service and placed my service order with them. Everything what is on their site is true. I had to take care of some issues with my internet service and had to cancel the service. I got in contact with them and asked to have the service canceled. Botton line there was no problem at all. They were very fast to respond back and took care of it and also was emailing every step of the way on the cancelation and refund. The big thing is what I liked about this service company they never gave me a song and dance to why or give any pressure trying to keep me. Other company want your whole profile and then they press you to connect with them. I would recommend this service company for the customer satisfaction they provide. You can read some feedback about problem when it comes time to cancel a service, but from what i went thought this company they are NOT that type. I'm saying this from the experience I had. I will for sure go with this phone service company once all the issues I'm dealing with gets fixed. You can decide for yourself and at least give they a try. JERRY......
JERRY P
October 1, 2025