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10 Ways to Improve your Small Business

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Written by
Felix Yanko
Published on
July 28, 2026
Read Time
11
min read time
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So you've started a business and you've been wondering how to improve it. There are many ways how to do so, but here are 10 easy, most effective, and proven ways to do it:

1. Keep your customers happy.

Finding a way to keep your customers happy is the best way to improve your business. Keep them happy by providing great customer service, offering quality products and services, and always being friendly and helpful. Make sure you deliver on your promises and exceed customer expectations whenever possible. This will encourage customers to keep coming back and recommend your business to others.

Illustration of a hand pointing to the fifth star in a five-star rating row.
Highly-rated customer service, 5 stars

2. Get involved in your community.

Be an active member of your local Chamber of Commerce or other business networking groups. Sponsor a local sports team, join community service events, or simply serve the public for free through your business. This will help you meet potential customers, get your name and brand out there, and expand your network.

3. Offer something unique.

Find a way to make your small business stand out from the competition. Whether it’s through exceptional customer service, a unique product, or a helpful blog, find something that sets you apart. Many business owners make a mistake of having too many mediocre products or services hoping that one will succeed. In reality, concentrating on making a product or service be the best it can be is a hundred times better than having many mediocre products or services. People will always pick their top choice based on their personal criteria.

4. Make use of technology.

There are many affordable and easy-to-use software programs and apps that can help small businesses run more efficiently. Utilize these tools to save time and money. VoIP phone systems, for example, can help you reduce your phone bill by making calls over the internet. Automated invoicing and accounting software can also save you a lot of time and hassle.

Humanoid robot touching a glowing red line with vertical digital data streams in the background.
Technology, AI, Automation, Efficiency

5. Keep your finances in order.

Make sure you have a handle on your finances and keep good records. This will make it easier to apply for loans or other forms of financing down the road. Know where your money is coming from and going. This will help you make smart decisions about how to allocate your resources.

Calculator and pen placed on top of printed financial statements.
Calculator, finances, book-keeping, organized budget

6. Build an all-star team

While you can thrive in your business by yourself, having a great team will significantly improve your chances of success. That is why businesses with dependable employees almost always have an edge over businesses run by an individual. Having employees means having more minds to muster to solve problems, and more manpower to serve customers. So, hire employees that are passionate about your business, dedicated to their work, and good at what they do.

Teamwork, meeting, setting of goals

7. Market your business effectively.

Make sure potential customers know about your small business and what you have to offer. Make sure potential customers are aware of your small business. Use social media, email marketing, and other techniques to get the word out.

Encourage customers to leave positive reviews on popular review sites like Google, Yelp, and TripAdvisor. This can help attract new customers and show them that you’re a reliable business. You can also ask satisfied customers to write testimonials that you can use on your website or in marketing materials

Screen showing social media app icons including Twitter, LinkedIn, Facebook, Tumblr, and Pinterest.
Social Media, online presence, Twitter, Facebook, Linkedln, Tumblr, Pinterest

8. Offer discounts and coupons.

Offering customers discounts is an excellent way to bring in new business and keep old customers coming back. You can offer discounts for first-time customers, bulk purchases, or seasonal specials. Just make sure you don’t go overboard with discounting, as this can eat into your profits.

Large red 3D text displaying “50% OFF.”
Promo, half price off, discount

9. Make it easy to do business with you.

Make sure your website is user-friendly and easy to navigate. Make the purchase process as simple as possible. Provide clear and concise information about your products and services. Respond to customer inquiries quickly and efficiently.

10. Get feedback and act on it.

Make a point to get feedback from customers regularly. Use their suggestions to improve your products, services, and overall business operation. Acting on customers' suggestions makes them feel valued and this makes a big difference in the success of your small business. Never stop learning and keep improving your business.

Thumbs up, thumbs down, and neutral hand gestures above green, red, and blue emoji faces.
Customer feedback, comments, room for improvement, opportunities

Conclusion

By following these tips, you can start making improvements to your small business today!

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Cartoon illustration of Felix Yanko
Felix Yanko
As the Co-founder and President of Voiply, I am a driving force in delivering exceptional communication solutions to our 25k customers. Beyond work, I am passionate about cooking and spending quality time with my son.
Co-founder and President
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Voiply includes simple step-by-step instructions that get you up and running in under 15 minutes. The amount of time depends on how long it takes you to read and follow the steps. 1. Connect the color coded Ethernet Cable 2. Connect you Telephone Cord 3. Connect the Power Supply 4. Let the Adapter configure itself 5. Make and receive phone calls I was literally less than five minutes from the time I completed connecting the cables until I made my first phone call. There are very few home electronics that are easier to set up and use. The online customer portal is easy to access, provides appropriate tabs, and straight forward use. Very happy with my new home phone setup.
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July 8, 2026
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July 4, 2026
Voiply is a better way to enjoy my home phone without paying outrageous prices. Voiply ported my number in a manner of days. And was very helpful and supportive with my phone connection. Voiply is a user friendly system. No need to purchase new phones. Voiply a better way to talk! Thanks Voiply for your help!!
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July 3, 2026
Excellent customer service from start to finish. They responded quickly to my inquiry, provided clear, easy-to-follow instructions. I especially appreciated their follow-up to ensure everything was resolved and that I had no additional questions. Highly recommend.
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June 22, 2026
The automated system was helpful. It asked me the same thing too many times which was annoying but got the job done.
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June 22, 2026
The Vioply ordering process was easy. I had no problem with porting my number from a previous provider. Set up was a breeze! All my calls, whether incoming or outgoing have been crystal clear with no dropped calls. My husband and I are very pleased with this service . We have saved quite a bit of money by switching to voiply.
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June 20, 2026
Voiply is an internet based low cost alternative to a land line which we keep because it's the phone my husband will reliably answer and where we get calls from old friends. It has not been without issues, but their service is really good at resolving them. I am happy with their service and will continue to use Voiply. I particularly like that they transcribe voicemails and send them to my email.
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We switched to Voiply after our current VOIP provider increased our rates 60% without warning (and we had been with them for over a decade). What a difference! They helped immediately with porting issues then fixed the mobile app so that we could get incoming calls. We were up and running within a day of the port completion. Our previous VOIP provider took days to fix an issue - Voiply fixed problems within minutes of our report. So customer support definitely gets five stars from us! The Voiply price is also more reasonable so that was very helpful. And both the web interface and mobile app were well written (I'm a software consultant/developer). I've added a picture of the Grandstream device that Voiply supplies for free. Besides power, it has inputs for a phone (RJ11) and an ethernet connection (RJ45). It is programmed to get a DHCP address on your internal network so be sure to allot some addressed on your firewall router for DHCP. We are glad that we ported to Voiply - what a difference from our previous supplier.
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