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10 Ways to Improve your Small Business

landline phone
Written by
Felix Yanko
Published on
December 22, 2025
Read Time
11
min read time
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So you've started a business and you've been wondering how to improve it. There are many ways how to do so, but here are 10 easy, most effective, and proven ways to do it:

1. Keep your customers happy.

Finding a way to keep your customers happy is the best way to improve your business. Keep them happy by providing great customer service, offering quality products and services, and always being friendly and helpful. Make sure you deliver on your promises and exceed customer expectations whenever possible. This will encourage customers to keep coming back and recommend your business to others.

Illustration of a hand pointing to the fifth star in a five-star rating row.
Highly-rated customer service, 5 stars

2. Get involved in your community.

Be an active member of your local Chamber of Commerce or other business networking groups. Sponsor a local sports team, join community service events, or simply serve the public for free through your business. This will help you meet potential customers, get your name and brand out there, and expand your network.

3. Offer something unique.

Find a way to make your small business stand out from the competition. Whether it’s through exceptional customer service, a unique product, or a helpful blog, find something that sets you apart. Many business owners make a mistake of having too many mediocre products or services hoping that one will succeed. In reality, concentrating on making a product or service be the best it can be is a hundred times better than having many mediocre products or services. People will always pick their top choice based on their personal criteria.

4. Make use of technology.

There are many affordable and easy-to-use software programs and apps that can help small businesses run more efficiently. Utilize these tools to save time and money. VoIP phone systems, for example, can help you reduce your phone bill by making calls over the internet. Automated invoicing and accounting software can also save you a lot of time and hassle.

Humanoid robot touching a glowing red line with vertical digital data streams in the background.
Technology, AI, Automation, Efficiency

5. Keep your finances in order.

Make sure you have a handle on your finances and keep good records. This will make it easier to apply for loans or other forms of financing down the road. Know where your money is coming from and going. This will help you make smart decisions about how to allocate your resources.

Calculator and pen placed on top of printed financial statements.
Calculator, finances, book-keeping, organized budget

6. Build an all-star team

While you can thrive in your business by yourself, having a great team will significantly improve your chances of success. That is why businesses with dependable employees almost always have an edge over businesses run by an individual. Having employees means having more minds to muster to solve problems, and more manpower to serve customers. So, hire employees that are passionate about your business, dedicated to their work, and good at what they do.

Teamwork, meeting, setting of goals

7. Market your business effectively.

Make sure potential customers know about your small business and what you have to offer. Make sure potential customers are aware of your small business. Use social media, email marketing, and other techniques to get the word out.

Encourage customers to leave positive reviews on popular review sites like Google, Yelp, and TripAdvisor. This can help attract new customers and show them that you’re a reliable business. You can also ask satisfied customers to write testimonials that you can use on your website or in marketing materials

Screen showing social media app icons including Twitter, LinkedIn, Facebook, Tumblr, and Pinterest.
Social Media, online presence, Twitter, Facebook, Linkedln, Tumblr, Pinterest

8. Offer discounts and coupons.

Offering customers discounts is an excellent way to bring in new business and keep old customers coming back. You can offer discounts for first-time customers, bulk purchases, or seasonal specials. Just make sure you don’t go overboard with discounting, as this can eat into your profits.

Large red 3D text displaying “50% OFF.”
Promo, half price off, discount

9. Make it easy to do business with you.

Make sure your website is user-friendly and easy to navigate. Make the purchase process as simple as possible. Provide clear and concise information about your products and services. Respond to customer inquiries quickly and efficiently.

10. Get feedback and act on it.

Make a point to get feedback from customers regularly. Use their suggestions to improve your products, services, and overall business operation. Acting on customers' suggestions makes them feel valued and this makes a big difference in the success of your small business. Never stop learning and keep improving your business.

Thumbs up, thumbs down, and neutral hand gestures above green, red, and blue emoji faces.
Customer feedback, comments, room for improvement, opportunities

Conclusion

By following these tips, you can start making improvements to your small business today!

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Cartoon illustration of Felix Yanko
Felix Yanko
As the Co-founder and President of Voiply, I am a driving force in delivering exceptional communication solutions to our 25k customers. Beyond work, I am passionate about cooking and spending quality time with my son.
Co-founder and President
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What Real People Say About Us?

Experience why Voiply has become the top-rated home phone provider, trusted by over 50,000 satisfied customers.

Due to my absence for 5 months, I had discontinued my internet service with another provider. To my surprise, voicemail was still working during this time and I was immediately notified via email whenever a call came in. The messages that were left showed up in detail which I appreciated. Upon reactivation of the modem for internet with that other provider, I had an issue with the phone connection. I contacted Voiply which fixed the problem within a relatively short time. I am very satisfied with the service that I received.
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Christina Papacostas
September 29, 2025
Due to my absence for 5 months, I had discontinued my internet service with another provider. To my surprise, voicemail was still working during this time and I was immediately notified via email whenever a call came in. The messages that were left showed up in detail which I appreciated. Upon reactivation of the modem for internet with that other provider, I had an issue with the phone connection. I contacted Voiply which fixed the problem within a relatively short time. I am very satisfied with the service that I received.
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Christina Papacostas
September 29, 2025
Yes, we still have a landline telephone. Voiply has been an excellent provider for years. The system works smoothly, including voicemail. If I ever have a question they respond very quickly. I always feel that I am chatting with a real person, not some AI-generated bot. The price is very reasonable and I recommend them highly.
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Lorraine Magnuson
December 26, 2025
Yes, we still have a landline telephone. Voiply has been an excellent provider for years. The system works smoothly, including voicemail. If I ever have a question they respond very quickly. I always feel that I am chatting with a real person, not some AI-generated bot. The price is very reasonable and I recommend them highly.
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Lorraine Magnuson
December 26, 2025
Just got set up with Voiply. I had a couple of issues while setting up the system but the customer service team worked very quickly to resolve all of the issues. I would recommend.
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Larry lowe
October 26, 2025
Just got set up with Voiply. I had a couple of issues while setting up the system but the customer service team worked very quickly to resolve all of the issues. I would recommend.
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Larry lowe
October 26, 2025
I had a problem with the phone system. No messages and no dial tone. Got in touch with Voiply and they worked with me to get the system up and running. They worked with me to reset the box a couple of times and we had the system up and running shortly after that. The people that helped took their time and helped me to find how to adapter running again. Thanks for the help.
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David Lehmann
November 19, 2025
I had a problem with the phone system. No messages and no dial tone. Got in touch with Voiply and they worked with me to get the system up and running. They worked with me to reset the box a couple of times and we had the system up and running shortly after that. The people that helped took their time and helped me to find how to adapter running again. Thanks for the help.
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David Lehmann
November 19, 2025
I have used Voiply for several years. Excellent company and incredible customer service. Great value. I especially like that it keeps a log of my calls and love the fax feature. I was able to keep my phone & fax number. Very happy with this service. Thank you!!!
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J.C. Warner
September 20, 2025
I have used Voiply for several years. Excellent company and incredible customer service. Great value. I especially like that it keeps a log of my calls and love the fax feature. I was able to keep my phone & fax number. Very happy with this service. Thank you!!!
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J.C. Warner
September 20, 2025
I learned voiply from a chatbot recommendation when looking for a cheap solution to park my old number. the customer support team is very helpful! After port the number over, I originally have difficulty to setup the voicemail and the SMS to Email didn't work. The team followed up with my case responsively. They tried several times and eventually made both work, without me fiddling with the settings I can find on the website. so far everything works as I expected and the SMS to Email super fast once it works! it's like I still using the number on my phone now!
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Wenqing Fu
November 22, 2025
I learned voiply from a chatbot recommendation when looking for a cheap solution to park my old number. the customer support team is very helpful! After port the number over, I originally have difficulty to setup the voicemail and the SMS to Email didn't work. The team followed up with my case responsively. They tried several times and eventually made both work, without me fiddling with the settings I can find on the website. so far everything works as I expected and the SMS to Email super fast once it works! it's like I still using the number on my phone now!
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Wenqing Fu
November 22, 2025
We switched to Voiply and could not be happier. The phone works great, easy to set up and great service. We did have one technical issue at first (Caller ID was not working), Voiply worked with us and got it fixed. Would highly recommend, and they are much cheaper than the cable service we were using.
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Snerdey
July 10, 2025
We switched to Voiply and could not be happier. The phone works great, easy to set up and great service. We did have one technical issue at first (Caller ID was not working), Voiply worked with us and got it fixed. Would highly recommend, and they are much cheaper than the cable service we were using.
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Snerdey
July 10, 2025
They are great company in that they try very hard but they still have some things to learn like when a customer ask for an instruction manual so they would know how to use the mobile app and the portal and all the other stuff the phone the system over 9 times and I still have not gotten the owners manual or any way to figure it out on my own. I finally used the portal instead of the mobile app today and it was like a miracle. It changed everything. I thought I was dumb or my phone was broken because nothing was working very well on the mobile app. When I got over to the portal everything worked fantastically. Voiply is fantastic. I was paying $10 a month with Xfinity and $240 on top of that to have TV service and a landline or VoIP. So you offer the phone for like $16 and all the other companies wanted $40 for a phone. So you guys are about the best deal in the market. It took a while to get the phone to work properly because it was getting ported over and so forth but I understand that. And then once it was working it's been fantastic I really love it. I got rid of Xfinity and I gained a good partner in voiply! I'm still loving the voiply service. I request today owners manual and they sent it to me right away. My new puppy loves it too!
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Taylor Gray
November 9, 2025
They are great company in that they try very hard but they still have some things to learn like when a customer ask for an instruction manual so they would know how to use the mobile app and the portal and all the other stuff the phone the system over 9 times and I still have not gotten the owners manual or any way to figure it out on my own. I finally used the portal instead of the mobile app today and it was like a miracle. It changed everything. I thought I was dumb or my phone was broken because nothing was working very well on the mobile app. When I got over to the portal everything worked fantastically. Voiply is fantastic. I was paying $10 a month with Xfinity and $240 on top of that to have TV service and a landline or VoIP. So you offer the phone for like $16 and all the other companies wanted $40 for a phone. So you guys are about the best deal in the market. It took a while to get the phone to work properly because it was getting ported over and so forth but I understand that. And then once it was working it's been fantastic I really love it. I got rid of Xfinity and I gained a good partner in voiply! I'm still loving the voiply service. I request today owners manual and they sent it to me right away. My new puppy loves it too!
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Taylor Gray
November 9, 2025
Voiply does have an A+ BBB rating. Just set it all up, was some issues with getting started, but contacted them. Initial communication was easily done through what seemed to be AI generated. Info was sent to a technician who fixed all my issues within the hour. I did not have to stay on the phone while the tech was doing their fix. Once everything was working, the tech sent me an email of his work and asked if all was good. I was able to reply, which is usually not an option to other businesses. Voiply seems to work great. Many features to learn along the way. I hope this will be a long friendship for us. I 100% would recommend this to everyone. The price is right. Just be patient for the initial set up, they are there to help, even with transferring your phone number for free, which many businesses are charging you for.
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John Boardley
August 16, 2025
Voiply does have an A+ BBB rating. Just set it all up, was some issues with getting started, but contacted them. Initial communication was easily done through what seemed to be AI generated. Info was sent to a technician who fixed all my issues within the hour. I did not have to stay on the phone while the tech was doing their fix. Once everything was working, the tech sent me an email of his work and asked if all was good. I was able to reply, which is usually not an option to other businesses. Voiply seems to work great. Many features to learn along the way. I hope this will be a long friendship for us. I 100% would recommend this to everyone. The price is right. Just be patient for the initial set up, they are there to help, even with transferring your phone number for free, which many businesses are charging you for.
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John Boardley
August 16, 2025